Hi all, opening for info and discussion and for any advice.
I viewed and test drive my new 21 plate SVR back in April or early May.
It was a Quick Look round the vehicle and was in a parking lot quite close to other cars. I did notice something on the rear quarter paint at the time, but when I went to take a photo and mentioned to salesman I then couldn’t see it again.
car was delivered to me last Friday late in the evening, on doing the inspection at handover I noticed this again and could clearly see large flat spots in the paint there and also noticed a large (fist sized) part on the tailgate where it had been repainted very badly and was not level in addition to flats, high and low points. Also noticed a piece (now discovered it’s two pieces) of trim inside the boot were missing on this same side. I also noticed some flat areas of paint on the filler cap and drivers side rear quarter too (this side should polish out). Also the rear light cluster had not been fitted back properly, it’s a tiny bit out of alignment , but this means there’s a squeak when you press on the rear quarter panel, which stops when the rear light is pushed down a little.
I’ve now had the vehicle inspected by an expensive but high quality repairer (JLR authorised for bodywork and paint) they agreed it’s been repainted after damage and the paint shop have not done a good job, they masked up areas rather than follow Jaguar procedures (rear quarter glass, black roof rails should have been removed and all trim around rear quarter glass etc). They could see the paint lines and edges where it’s been missed. We can also see the transition from new paint to original at top of the rear quarter above the glass.
I’m fully able to reject and return for full refund. I’ll be honest the car drives well, sounds great (the engine itself not the soundtrack). The rear quarter panel is actually fitted well, consistent panel gaps and all lined up, only the paint itself is a bit shoddy. We’ve noticed the drivers door has been repaired and repainted too although they’ve actually done a good job there. I spent 2.5-3 months looking for the right SVR, I wanted silver and a very high spec in terms of the options, which this is and was pretty much the only in silver that had everything I wanted. It’s full JLR service history and oil changes in those services every 10k miles (near enough).
I’ve had a quote now from the expensive bodyshop for £4K+ (incl VAT) which frankly although I know they’d do a perfect job I feel is way over the top (more like an inflated insurance quote) for just rear quarter, tailgate issue, 2 clip in trim pieces and the polishing the filler cap and flat spot near it. Waiting for another quote tomorrow from a Jaguar specialist which is expected to be around the 2k mark but it has 2montb wait and they might not be able to do it (paint tech is very ill and might not be working in 2 months).
the dealer is actually part of a very large dealer chain for many brands and they have a Jaguar dealership near them and a Vauxhall one near me.
I’ve said to the dealers manager I’m trying to work with them so know that the quote I’ve got so far is way too high but it does show all the things that need doing, my concern is that it is fixed and done to a good standard of quality.
opening it to discussion and also if anyone knows a very good and reasonably priced body and paint shop in the West Midlands let me know.
I viewed and test drive my new 21 plate SVR back in April or early May.
It was a Quick Look round the vehicle and was in a parking lot quite close to other cars. I did notice something on the rear quarter paint at the time, but when I went to take a photo and mentioned to salesman I then couldn’t see it again.
car was delivered to me last Friday late in the evening, on doing the inspection at handover I noticed this again and could clearly see large flat spots in the paint there and also noticed a large (fist sized) part on the tailgate where it had been repainted very badly and was not level in addition to flats, high and low points. Also noticed a piece (now discovered it’s two pieces) of trim inside the boot were missing on this same side. I also noticed some flat areas of paint on the filler cap and drivers side rear quarter too (this side should polish out). Also the rear light cluster had not been fitted back properly, it’s a tiny bit out of alignment , but this means there’s a squeak when you press on the rear quarter panel, which stops when the rear light is pushed down a little.
I’ve now had the vehicle inspected by an expensive but high quality repairer (JLR authorised for bodywork and paint) they agreed it’s been repainted after damage and the paint shop have not done a good job, they masked up areas rather than follow Jaguar procedures (rear quarter glass, black roof rails should have been removed and all trim around rear quarter glass etc). They could see the paint lines and edges where it’s been missed. We can also see the transition from new paint to original at top of the rear quarter above the glass.
I’m fully able to reject and return for full refund. I’ll be honest the car drives well, sounds great (the engine itself not the soundtrack). The rear quarter panel is actually fitted well, consistent panel gaps and all lined up, only the paint itself is a bit shoddy. We’ve noticed the drivers door has been repaired and repainted too although they’ve actually done a good job there. I spent 2.5-3 months looking for the right SVR, I wanted silver and a very high spec in terms of the options, which this is and was pretty much the only in silver that had everything I wanted. It’s full JLR service history and oil changes in those services every 10k miles (near enough).
I’ve had a quote now from the expensive bodyshop for £4K+ (incl VAT) which frankly although I know they’d do a perfect job I feel is way over the top (more like an inflated insurance quote) for just rear quarter, tailgate issue, 2 clip in trim pieces and the polishing the filler cap and flat spot near it. Waiting for another quote tomorrow from a Jaguar specialist which is expected to be around the 2k mark but it has 2montb wait and they might not be able to do it (paint tech is very ill and might not be working in 2 months).
the dealer is actually part of a very large dealer chain for many brands and they have a Jaguar dealership near them and a Vauxhall one near me.
I’ve said to the dealers manager I’m trying to work with them so know that the quote I’ve got so far is way too high but it does show all the things that need doing, my concern is that it is fixed and done to a good standard of quality.
opening it to discussion and also if anyone knows a very good and reasonably priced body and paint shop in the West Midlands let me know.