After over a year trying to sort out an issue with my F Pace R sport 67 plate that has the same problem as Hydrajaws 2 rejected vehicles, I thought that I had finally come to a point of finding a jaguar group service centre that could fix it (third time without success.
The vibration is so bad that at speed on a motorway when between 1500-2000 revs, the car can literally shake sideways.
After dealing with Jaguar Customer Relations for what now seems an eternity (last fix for the vibration was a replacement turbo), We arranged for the vehicle to go to Rybrook Jaguar in Warrington.
As soon as the service guy started talking with the past notes on the car in his hand, it was obvious that he had some sort of bad day.
After what was a very cold and standoffish discussion on the vibration issues, I asked him to look at two other issues that had also had
been fixed but then returned. The first was a clanking sound coming from the passenger front door and the second was a heavy sqealing side from the front driver side brakes which has been there since new even after replacement pads and discs.
The squeal is loudest after the car has been standing. I hear it most when leaving the indoor car park in work after moving off just a few feet.
His answer to the squealing brakes is one that I reckon is the silliest answer given by anyone in the professional motor trade and i quote word for word ....
........................................................................................
"We have quite a few F pace owners with the same problem of the driver side front brakes squealing and we now know what it is, it is
due to the condition of the roads in the UK. You won't get that fixed".
........................................................................................
Yes you read that correctly
The great brand of Jaguar ending up being handled by complete idiots such as this guy from Rybrook Jaguar Warrington.
After waiting 30 mins I asked for my keys back and said that I would not be happy to leave my vehicle in the hands of a garage that has such
a ridiculous attitude to customers and walked out.
My vehicle has recently being driven by a friend who writes motoring articles for a well known UK newspaper and he has agreed to do an article on this and all the other problems the F pace has had (we can all list many) while also referring to hydrajaws article.
I am giving Jaguar Customer Liason Team one final chance to, for the first time since i picked it up, give me a vehicle that is actually full quality that I paid for instead of the pretty flop that it seems to be, well in my lemon of a car case that is.
The vibration is so bad that at speed on a motorway when between 1500-2000 revs, the car can literally shake sideways.
After dealing with Jaguar Customer Relations for what now seems an eternity (last fix for the vibration was a replacement turbo), We arranged for the vehicle to go to Rybrook Jaguar in Warrington.
As soon as the service guy started talking with the past notes on the car in his hand, it was obvious that he had some sort of bad day.
After what was a very cold and standoffish discussion on the vibration issues, I asked him to look at two other issues that had also had
been fixed but then returned. The first was a clanking sound coming from the passenger front door and the second was a heavy sqealing side from the front driver side brakes which has been there since new even after replacement pads and discs.
The squeal is loudest after the car has been standing. I hear it most when leaving the indoor car park in work after moving off just a few feet.
His answer to the squealing brakes is one that I reckon is the silliest answer given by anyone in the professional motor trade and i quote word for word ....
........................................................................................
"We have quite a few F pace owners with the same problem of the driver side front brakes squealing and we now know what it is, it is
due to the condition of the roads in the UK. You won't get that fixed".
........................................................................................
Yes you read that correctly
The great brand of Jaguar ending up being handled by complete idiots such as this guy from Rybrook Jaguar Warrington.
After waiting 30 mins I asked for my keys back and said that I would not be happy to leave my vehicle in the hands of a garage that has such
a ridiculous attitude to customers and walked out.
My vehicle has recently being driven by a friend who writes motoring articles for a well known UK newspaper and he has agreed to do an article on this and all the other problems the F pace has had (we can all list many) while also referring to hydrajaws article.
I am giving Jaguar Customer Liason Team one final chance to, for the first time since i picked it up, give me a vehicle that is actually full quality that I paid for instead of the pretty flop that it seems to be, well in my lemon of a car case that is.