SIM cards

Faults and Technical chat for the Jaguar F-Pace.
RDB1
Posts: 86
Joined: Mon Feb 27, 2017 12:58 pm

Re: SIM cards

Post by RDB1 » Thu Jan 10, 2019 12:18 pm

June16 wrote:
Thu Jan 10, 2019 12:11 pm
RDB1 wrote:
Thu Jan 10, 2019 11:58 am
It appears that I am having issues with my 3 card after all. Although I'm getting the 4G icon I'm not getting traffic, browser or Apps at present. I've not spoken with 3 as yet but have just called the dealer who confirmed that 2019 cars come with a 500Mb per data card for free but these only work in 2019 cars. The chap I spoke to has tried GIfGaff cards and they work but I will speak with 3 and see what they say as I'm surprised to get the Icon but nothing else.
Are you on one of the latest ICTP versions?
2019 sones with a SIM and card , but is hugely expensive compaired to other deals.

You won’t get help from 3 just the unsupported response
I've been upgraded twice but not to the very latest. The jag offer is a non starter according to the sales guy but I might as well try with 3 just for the fun of it.....
F-Pace 3.0D S - 2018, Corris grey, Pano Roof (fixed), Cold Climate Pack, ICTP 380W, Privacy glass, Spare wheel, Service Pack etc


June16
Posts: 955
Joined: Wed Nov 16, 2016 10:45 pm

Re: SIM cards

Post by June16 » Thu Jan 10, 2019 12:35 pm

RDB1 wrote:
Thu Jan 10, 2019 12:18 pm
June16 wrote:
Thu Jan 10, 2019 12:11 pm
RDB1 wrote:
Thu Jan 10, 2019 11:58 am
It appears that I am having issues with my 3 card after all. Although I'm getting the 4G icon I'm not getting traffic, browser or Apps at present. I've not spoken with 3 as yet but have just called the dealer who confirmed that 2019 cars come with a 500Mb per data card for free but these only work in 2019 cars. The chap I spoke to has tried GIfGaff cards and they work but I will speak with 3 and see what they say as I'm surprised to get the Icon but nothing else.
Are you on one of the latest ICTP versions?
2019 sones with a SIM and card , but is hugely expensive compaired to other deals.

You won’t get help from 3 just the unsupported response
I've been upgraded twice but not to the very latest. The jag offer is a non starter according to the sales guy but I might as well try with 3 just for the fun of it.....
Should be back to dealer , plenty reports of fault SIM card readers.
MY18 Rsport 25t BRG , Ebony - Oyster, 18 way mem, Surround Cam, blis, ICTP, LED adaptive....etc


mike72uk
Posts: 257
Joined: Mon Mar 13, 2017 2:22 pm

Re: SIM cards

Post by mike72uk » Thu Jan 10, 2019 4:51 pm

June16 wrote:
Thu Jan 10, 2019 11:42 am
Mike did you put your card in a phone before using it in the car
Or just straight into the car ?
I have heard that phones can turn off data if sim is out in a phone first this leads to the unsupported message.

No reports of 3 data Sims not working in Audi or Mercedes either, I did come across the same “ we only support devices such as phones tablets response ” but that appears to be the stance of all data only card providers since 2015. So the fact they say unsupported doesn’t mean it won’t work.Its just card providers are not interested in helping car owners.

The lack of anyone else having issues would make me think the car has an issue.

Have you updated to phase 4 (18c software) EPace forum seems to indicate unsupported SIM messages have been resolved in later ICTP software updates.
Hi June16,

Merry Christmas and Happy New Year.

So, when the issue first appeared whilst on the continent last week, it was working fine and then abruptly stopped with the "SIM not supported" message. That actual SIM had been in the car since November 2018 and worked fine. Prior to that I had a 12 months/12GB 3 SIM in for the preceding year (Nov 2017-Nov 2018 without so much as a single blip - all worked perfectly)

I did, once the SIM presented that SIM not Supported issue, take it out and put it into my iPAD to test, and it worked fine in there. Then, when I got the replacement 3 SIM (obv linked to the same data plan/account or however the record the data usage) from the 3 shop, that went directly into the car, and immediately showed as "SIM not supported"

I smithed to a Plusnet SIM yesterday afternoon (2GB/unlimited minutes/unlimited texts per month for £6.50) and it initially worked with a 4G symbol but after about 5 minutes, went to SIM not supported.

I now have a GiffGaff SIM int there (also 2GB/250min/unlimited texts) for £7.50 per month, and that seems to be working (at the moment). Opted for GiffGaff as they run on the O2 network, and my O2 mobile phone SIM worked perfectly for a number of hours yesterday as a test.

I have raised th issue with the dealer and requested they the a look, as no-one else appears to have the same issue, and they are willing to and are waiting for me to book the vehicle in.

I have also ordered an O2 SIM that i can juts pre-load (for testing purposes) that charges data usage at 1p/MB, which might also not be a bad long term option especially if I'm not using anywhere close to 1GB or 2GB a month. I also hit with the O2 sim, you can pre-load £10 credit and it lasts for 6 months I think, which would make it reasonably cost effective as long as you aren't using 2GB/month (which would come in at £20 a month :o

Oh, and my ICTP version is 18c

M.
25t R-Sport AWD Auto (Corris + Ebony/Lt Oyster Stitch) - MY18
20" Venom's; Black Pack; 18-way Mem Seats; ICTP; Cold Climate pack; Adaptive LED's; Privacy; Pano Roof; Adaptive Cruise; Tow Bar; Surround Cam; Blind Spot, Keyless; Config Dynamics;


User avatar
Tiddles
Posts: 1
Joined: Thu Jan 10, 2019 12:03 pm

Re: SIM cards

Post by Tiddles » Thu Jan 10, 2019 5:35 pm

I have had no problems with my Three data-only 24gb SIM card - only around UK£42 from Amazon. I thought l would have to register it but, no, the techie in the 3 shop said just plug it in and go. The cost should last two years as l don’t use much data in day to day driving and there are no monthly limits/problems with carry overs. If I run out of data before the end of two years I will simply get another rather than trying to add more time onto the old card. I looked at the monthly pay route for mobiles but this is by far the simplest and cheapest route. 4G most of the time too!
2.5t R-Sport Auto AWD, Black interior and exterior
Winter Pack, NavPro 380w, 18 Way Memory Seats, 2018 MY


RDB1
Posts: 86
Joined: Mon Feb 27, 2017 12:58 pm

Re: SIM cards

Post by RDB1 » Fri Jan 11, 2019 10:50 am

Just as an update, I am bouncing between no connection and showing 4G but giving no traffic or anything else. I am using a 3 card which has been working without issue until the beginning of last week so its a complete mystery. I don't understand why I can see the 4G symbol but not get the service but I don't think it a hardware failure. I'm skiing next week so will not have a chance to resolve this but I'm Not getting the error message Mike is experiencing. i think Brexit would prove easier to resolve than this but not giving up.
F-Pace 3.0D S - 2018, Corris grey, Pano Roof (fixed), Cold Climate Pack, ICTP 380W, Privacy glass, Spare wheel, Service Pack etc


corriescar66
Posts: 1624
Joined: Tue Jun 28, 2016 12:22 pm

Re: SIM cards

Post by corriescar66 » Fri Jan 11, 2019 11:08 am

RDB1 wrote:
Fri Jan 11, 2019 10:50 am
Just as an update, I am bouncing between no connection and showing 4G but giving no traffic or anything else. I am using a 3 card which has been working without issue until the beginning of last week so its a complete mystery. I don't understand why I can see the 4G symbol but not get the service but I don't think it a hardware failure. I'm skiing next week so will not have a chance to resolve this but I'm Not getting the error message Mike is experiencing. i think Brexit would prove easier to resolve than this but not giving up.
I gave up on 3 as the coverage around Surrey is pretty poor. I now use a rolling 500MB/month EE sim card (£12 for a year) which is more than adequate, provided you don't accidently have 'Hotspot' on and the child uses your monthly allowance in one trip watching youtube...

I didn't realise what had happened as, like you, the 3G/4G symbol was still displayed as was the signal strength indicator. However, no updated live info, the traffic appeared to be on, but actually 'expect only light traffic' message displayed didn't actually mean it was using up-to date info

You may want to check your data usage/balance as it might have run out for whatever reason....


RDB1
Posts: 86
Joined: Mon Feb 27, 2017 12:58 pm

Re: SIM cards

Post by RDB1 » Fri Jan 11, 2019 11:12 am

Thanks Corriescar66 I will check with 3 when I can but I've only used 30mb which is nothing but noted and useful

Thanks
F-Pace 3.0D S - 2018, Corris grey, Pano Roof (fixed), Cold Climate Pack, ICTP 380W, Privacy glass, Spare wheel, Service Pack etc


June16
Posts: 955
Joined: Wed Nov 16, 2016 10:45 pm

Re: SIM cards

Post by June16 » Fri Jan 11, 2019 11:43 pm

mike72uk wrote:
Thu Jan 10, 2019 4:51 pm
June16 wrote:
Thu Jan 10, 2019 11:42 am
Mike did you put your card in a phone before using it in the car
Or just straight into the car ?
I have heard that phones can turn off data if sim is out in a phone first this leads to the unsupported message.

No reports of 3 data Sims not working in Audi or Mercedes either, I did come across the same “ we only support devices such as phones tablets response ” but that appears to be the stance of all data only card providers since 2015. So the fact they say unsupported doesn’t mean it won’t work.Its just card providers are not interested in helping car owners.

The lack of anyone else having issues would make me think the car has an issue.

Have you updated to phase 4 (18c software) EPace forum seems to indicate unsupported SIM messages have been resolved in later ICTP software updates.
Hi June16,

Merry Christmas and Happy New Year.

So, when the issue first appeared whilst on the continent last week, it was working fine and then abruptly stopped with the "SIM not supported" message. That actual SIM had been in the car since November 2018 and worked fine. Prior to that I had a 12 months/12GB 3 SIM in for the preceding year (Nov 2017-Nov 2018 without so much as a single blip - all worked perfectly)

I did, once the SIM presented that SIM not Supported issue, take it out and put it into my iPAD to test, and it worked fine in there. Then, when I got the replacement 3 SIM (obv linked to the same data plan/account or however the record the data usage) from the 3 shop, that went directly into the car, and immediately showed as "SIM not supported"

I smithed to a Plusnet SIM yesterday afternoon (2GB/unlimited minutes/unlimited texts per month for £6.50) and it initially worked with a 4G symbol but after about 5 minutes, went to SIM not supported.

I now have a GiffGaff SIM int there (also 2GB/250min/unlimited texts) for £7.50 per month, and that seems to be working (at the moment). Opted for GiffGaff as they run on the O2 network, and my O2 mobile phone SIM worked perfectly for a number of hours yesterday as a test.

I have raised th issue with the dealer and requested they the a look, as no-one else appears to have the same issue, and they are willing to and are waiting for me to book the vehicle in.

I have also ordered an O2 SIM that i can juts pre-load (for testing purposes) that charges data usage at 1p/MB, which might also not be a bad long term option especially if I'm not using anywhere close to 1GB or 2GB a month. I also hit with the O2 sim, you can pre-load £10 credit and it lasts for 6 months I think, which would make it reasonably cost effective as long as you aren't using 2GB/month (which would come in at £20 a month :o

Oh, and my ICTP version is 18c

M.
Happy new year too.
It seems bizarre , I did find out that overseas on a 3 mobile data card it eats up your data allowance at a faster rate than U.K. , but that wouldn’t give you an unsupported error, more like a “ no data” error I would have thought. Same if you hit a useage limit it should show that error.
Have you got a monthly limit set in the car? If the 3 sim uses data at twice the rate overseas is it possible it hit that limit and just had a really poor error message? eg is itt waiting for next month?

Still no reports of this issue on other forums , Ill keep my eyes open for it though.
The dealer is best place at least they can try other cars with your SIM .
Hope it stays working in the mean time.
MY18 Rsport 25t BRG , Ebony - Oyster, 18 way mem, Surround Cam, blis, ICTP, LED adaptive....etc


mike72uk
Posts: 257
Joined: Mon Mar 13, 2017 2:22 pm

Re: SIM cards

Post by mike72uk » Tue Jan 15, 2019 4:42 pm

So far the giffgaff one is still working, but it's annoying as the requirement is to top it up monthly and the minimum is 2GB data for £7.50.... which is more than I need or use.

I received the PAYG O2 card, which you can simply top up and it will used data at 1p/MB, which is £10/GB......but that may end up being a more cost effective solution if I end up not using that much data most months and burst on a couple of occasions. II don't tend to use the google maps option, and the primary connection is to support weather/news and traffic plus provide cloud connectivity to my dashcam (it auto uploads the recoding to the cloud if it registers an event (impact etc)

It's just frustrating as I'm pretty convinced that 3 must be restricting network access based on the IMEI of the car.

Regards,
Mike
25t R-Sport AWD Auto (Corris + Ebony/Lt Oyster Stitch) - MY18
20" Venom's; Black Pack; 18-way Mem Seats; ICTP; Cold Climate pack; Adaptive LED's; Privacy; Pano Roof; Adaptive Cruise; Tow Bar; Surround Cam; Blind Spot, Keyless; Config Dynamics;


User avatar
Wookiee
Posts: 168
Joined: Wed Jun 21, 2017 10:26 pm

Re: SIM cards

Post by Wookiee » Sat Jan 19, 2019 1:05 pm

My 3 SIM is still working absolutely fine.

*waits for it to fail later today*
2018 Portfolio 25T; Firenze Red; ICTP 380; sliding pano roof; cold-climate pack; configurable dynamics; BSM; 20-way seats; privacy glass; adaptive dynamics; configurable mood lighting; spacesaver; cooled glovebox; reclining rear seats


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