SIM cards

Faults and Technical chat for the Jaguar F-Pace.
nphe9974
Posts: 71
Joined: Wed Feb 21, 2018 8:43 pm

Re: SIM cards

Post by nphe9974 » Thu Jan 10, 2019 7:51 am

I guess you could just activate the mobile hotspot on your phone. As long as it’s connecyted via Bluetooth the ICTP will use that for internet connectivity. Suppose it depends what data plan you have on your phone but it’s an easy option.
F-Pace 3.0 d S, Ammonite Grey, ICTP


June16
Posts: 1070
Joined: Wed Nov 16, 2016 10:45 pm

Re: SIM cards

Post by June16 » Thu Jan 10, 2019 11:13 am

mike72uk wrote:
Wed Jan 09, 2019 10:42 pm
jeffreywoodham wrote:
Wed Jan 09, 2019 9:44 pm
I hope the last paragraph was meant to be a joke. My Three Sim is still working and I hardly use it so perhaps as someone mentioned earlier if you use it to surf or something similar then it is being picked up as not being in a “mobile device”
Well either way, if you can't use it to browse, why include a web browser and it's not only the browsing, all the connected services that rely in the user data sim (as opposed to what presumably is a 2nd built in sim for Remote Start, unlocking etc) then the services I have bought and paid for as part of the ICTP upgrade (on a MY18 car) are not being delivered or are incapable being used.

The really frustrating bit is the I am pretty much 100% certain the issue iw with the carriers/SIM, and not the car (given my O2 sim from my mobile works perfectly) yet they want nothing to do with the issue and simply repeat the "cars are not supported" mantra. Well, news, we live in an era when more and more vehicles are data capable and connected, and will most certainly require more connectivity in the future, so what are they proposing to do?

My gripe/dissatisfaction/annoyance lies mainly with the carriers, but somewhat also with Jag as if they are going to sell this function in their cars, they should be able to stand behind it and have a proven carrier partner approved carriers that have certified they will support the vehicle connectivity.

Rant over !
Seems strange that you are the only one affected ?
No reports on Evoque, Velar , Discovery Sport , Discovery forums at all.
Many using the 3 data sim too.
MY18 Rsport 25t BRG , Ebony - Oyster, 18 way mem, Surround Cam, blis, ICTP, LED adaptive....etc


June16
Posts: 1070
Joined: Wed Nov 16, 2016 10:45 pm

Re: SIM cards

Post by June16 » Thu Jan 10, 2019 11:42 am

Mike did you put your card in a phone before using it in the car
Or just straight into the car ?
I have heard that phones can turn off data if sim is out in a phone first this leads to the unsupported message.

No reports of 3 data Sims not working in Audi or Mercedes either, I did come across the same “ we only support devices such as phones tablets response ” but that appears to be the stance of all data only card providers since 2015. So the fact they say unsupported doesn’t mean it won’t work.Its just card providers are not interested in helping car owners.

The lack of anyone else having issues would make me think the car has an issue.

Have you updated to phase 4 (18c software) EPace forum seems to indicate unsupported SIM messages have been resolved in later ICTP software updates.
MY18 Rsport 25t BRG , Ebony - Oyster, 18 way mem, Surround Cam, blis, ICTP, LED adaptive....etc


RDB1
Posts: 94
Joined: Mon Feb 27, 2017 12:58 pm

Re: SIM cards

Post by RDB1 » Thu Jan 10, 2019 11:58 am

It appears that I am having issues with my 3 card after all. Although I'm getting the 4G icon I'm not getting traffic, browser or Apps at present. I've not spoken with 3 as yet but have just called the dealer who confirmed that 2019 cars come with a 500Mb per data card for free but these only work in 2019 cars. The chap I spoke to has tried GIfGaff cards and they work but I will speak with 3 and see what they say as I'm surprised to get the Icon but nothing else.
F-Pace 3.0D S - 2018, Corris grey, Pano Roof (fixed), Cold Climate Pack, ICTP 380W, Privacy glass, Spare wheel, Service Pack etc


June16
Posts: 1070
Joined: Wed Nov 16, 2016 10:45 pm

Re: SIM cards

Post by June16 » Thu Jan 10, 2019 12:11 pm

RDB1 wrote:
Thu Jan 10, 2019 11:58 am
It appears that I am having issues with my 3 card after all. Although I'm getting the 4G icon I'm not getting traffic, browser or Apps at present. I've not spoken with 3 as yet but have just called the dealer who confirmed that 2019 cars come with a 500Mb per data card for free but these only work in 2019 cars. The chap I spoke to has tried GIfGaff cards and they work but I will speak with 3 and see what they say as I'm surprised to get the Icon but nothing else.
Are you on one of the latest ICTP versions?
2019 sones with a SIM and card , but is hugely expensive compaired to other deals.

You won’t get help from 3 just the unsupported response
MY18 Rsport 25t BRG , Ebony - Oyster, 18 way mem, Surround Cam, blis, ICTP, LED adaptive....etc


RDB1
Posts: 94
Joined: Mon Feb 27, 2017 12:58 pm

Re: SIM cards

Post by RDB1 » Thu Jan 10, 2019 12:18 pm

June16 wrote:
Thu Jan 10, 2019 12:11 pm
RDB1 wrote:
Thu Jan 10, 2019 11:58 am
It appears that I am having issues with my 3 card after all. Although I'm getting the 4G icon I'm not getting traffic, browser or Apps at present. I've not spoken with 3 as yet but have just called the dealer who confirmed that 2019 cars come with a 500Mb per data card for free but these only work in 2019 cars. The chap I spoke to has tried GIfGaff cards and they work but I will speak with 3 and see what they say as I'm surprised to get the Icon but nothing else.
Are you on one of the latest ICTP versions?
2019 sones with a SIM and card , but is hugely expensive compaired to other deals.

You won’t get help from 3 just the unsupported response
I've been upgraded twice but not to the very latest. The jag offer is a non starter according to the sales guy but I might as well try with 3 just for the fun of it.....
F-Pace 3.0D S - 2018, Corris grey, Pano Roof (fixed), Cold Climate Pack, ICTP 380W, Privacy glass, Spare wheel, Service Pack etc


June16
Posts: 1070
Joined: Wed Nov 16, 2016 10:45 pm

Re: SIM cards

Post by June16 » Thu Jan 10, 2019 12:35 pm

RDB1 wrote:
Thu Jan 10, 2019 12:18 pm
June16 wrote:
Thu Jan 10, 2019 12:11 pm
RDB1 wrote:
Thu Jan 10, 2019 11:58 am
It appears that I am having issues with my 3 card after all. Although I'm getting the 4G icon I'm not getting traffic, browser or Apps at present. I've not spoken with 3 as yet but have just called the dealer who confirmed that 2019 cars come with a 500Mb per data card for free but these only work in 2019 cars. The chap I spoke to has tried GIfGaff cards and they work but I will speak with 3 and see what they say as I'm surprised to get the Icon but nothing else.
Are you on one of the latest ICTP versions?
2019 sones with a SIM and card , but is hugely expensive compaired to other deals.

You won’t get help from 3 just the unsupported response
I've been upgraded twice but not to the very latest. The jag offer is a non starter according to the sales guy but I might as well try with 3 just for the fun of it.....
Should be back to dealer , plenty reports of fault SIM card readers.
MY18 Rsport 25t BRG , Ebony - Oyster, 18 way mem, Surround Cam, blis, ICTP, LED adaptive....etc


mike72uk
Posts: 261
Joined: Mon Mar 13, 2017 2:22 pm

Re: SIM cards

Post by mike72uk » Thu Jan 10, 2019 4:51 pm

June16 wrote:
Thu Jan 10, 2019 11:42 am
Mike did you put your card in a phone before using it in the car
Or just straight into the car ?
I have heard that phones can turn off data if sim is out in a phone first this leads to the unsupported message.

No reports of 3 data Sims not working in Audi or Mercedes either, I did come across the same “ we only support devices such as phones tablets response ” but that appears to be the stance of all data only card providers since 2015. So the fact they say unsupported doesn’t mean it won’t work.Its just card providers are not interested in helping car owners.

The lack of anyone else having issues would make me think the car has an issue.

Have you updated to phase 4 (18c software) EPace forum seems to indicate unsupported SIM messages have been resolved in later ICTP software updates.
Hi June16,

Merry Christmas and Happy New Year.

So, when the issue first appeared whilst on the continent last week, it was working fine and then abruptly stopped with the "SIM not supported" message. That actual SIM had been in the car since November 2018 and worked fine. Prior to that I had a 12 months/12GB 3 SIM in for the preceding year (Nov 2017-Nov 2018 without so much as a single blip - all worked perfectly)

I did, once the SIM presented that SIM not Supported issue, take it out and put it into my iPAD to test, and it worked fine in there. Then, when I got the replacement 3 SIM (obv linked to the same data plan/account or however the record the data usage) from the 3 shop, that went directly into the car, and immediately showed as "SIM not supported"

I smithed to a Plusnet SIM yesterday afternoon (2GB/unlimited minutes/unlimited texts per month for £6.50) and it initially worked with a 4G symbol but after about 5 minutes, went to SIM not supported.

I now have a GiffGaff SIM int there (also 2GB/250min/unlimited texts) for £7.50 per month, and that seems to be working (at the moment). Opted for GiffGaff as they run on the O2 network, and my O2 mobile phone SIM worked perfectly for a number of hours yesterday as a test.

I have raised th issue with the dealer and requested they the a look, as no-one else appears to have the same issue, and they are willing to and are waiting for me to book the vehicle in.

I have also ordered an O2 SIM that i can juts pre-load (for testing purposes) that charges data usage at 1p/MB, which might also not be a bad long term option especially if I'm not using anywhere close to 1GB or 2GB a month. I also hit with the O2 sim, you can pre-load £10 credit and it lasts for 6 months I think, which would make it reasonably cost effective as long as you aren't using 2GB/month (which would come in at £20 a month :o

Oh, and my ICTP version is 18c

M.
25t R-Sport AWD Auto (Corris + Ebony/Lt Oyster Stitch) - MY18
20" Venom's; Black Pack; 18-way Mem Seats; ICTP; Cold Climate pack; Adaptive LED's; Privacy; Pano Roof; Adaptive Cruise; Tow Bar; Surround Cam; Blind Spot, Keyless; Config Dynamics;


User avatar
Tiddles
Posts: 1
Joined: Thu Jan 10, 2019 12:03 pm

Re: SIM cards

Post by Tiddles » Thu Jan 10, 2019 5:35 pm

I have had no problems with my Three data-only 24gb SIM card - only around UK£42 from Amazon. I thought l would have to register it but, no, the techie in the 3 shop said just plug it in and go. The cost should last two years as l don’t use much data in day to day driving and there are no monthly limits/problems with carry overs. If I run out of data before the end of two years I will simply get another rather than trying to add more time onto the old card. I looked at the monthly pay route for mobiles but this is by far the simplest and cheapest route. 4G most of the time too!
2.5t R-Sport Auto AWD, Black interior and exterior
Winter Pack, NavPro 380w, 18 Way Memory Seats, 2018 MY


RDB1
Posts: 94
Joined: Mon Feb 27, 2017 12:58 pm

Re: SIM cards

Post by RDB1 » Fri Jan 11, 2019 10:50 am

Just as an update, I am bouncing between no connection and showing 4G but giving no traffic or anything else. I am using a 3 card which has been working without issue until the beginning of last week so its a complete mystery. I don't understand why I can see the 4G symbol but not get the service but I don't think it a hardware failure. I'm skiing next week so will not have a chance to resolve this but I'm Not getting the error message Mike is experiencing. i think Brexit would prove easier to resolve than this but not giving up.
F-Pace 3.0D S - 2018, Corris grey, Pano Roof (fixed), Cold Climate Pack, ICTP 380W, Privacy glass, Spare wheel, Service Pack etc


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