Still waiting....

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RockhopperJ
Posts: 8
Joined: Mon Dec 03, 2018 3:34 pm

Still waiting....

Post by RockhopperJ » Mon Dec 03, 2018 4:19 pm

Anyone else having their delivery held back due to unknown 'Software' issues?

Original delivery was due 30th November, the dealer is still not sure when I'll get it albeit it's been in the workshop all Friday and today (Monday) to have it's software updated - the explanation "Its a long job to update the software" has been offered... but surely not 2 days or more?

Anyone else in a similar predicament?

Thanks
J
25t - R-Sport, Caesium Blue, Black/Red 18-Way, Meridian, Interactive Dash, LED headlamps, Power/Fold mirrors, Privacy Glass, Mud Flaps - Born 18/11/18 - Delivered 8/12/18


Jim
Posts: 835
Joined: Wed Sep 21, 2016 6:17 pm
Location: Telford, Shropshire

Re: Still waiting....

Post by Jim » Mon Dec 03, 2018 4:35 pm

One of my software updates took 3 weeks, though my last one the car was in 2 days but the software update was completed during the first day and the second day was the continuation of a fault investigation.

Last update was from 18B to 18C and the addition of ACP and AA.
Oct 2016 - 2.0 D, Portfolio, Auto, AWD, Ultimate Black, Light Oyster, 14-Way Front Seats with Passenger and Drivers memory pack, electrically adjustable steering wheel, 360⁰ parking aid, ICTP 380W, LED headlights, remote rear seat release.


RockhopperJ
Posts: 8
Joined: Mon Dec 03, 2018 3:34 pm

Re: Still waiting....

Post by RockhopperJ » Mon Dec 03, 2018 4:46 pm

Thanks Jim - Interesting and glad to hear AA and ACP have been finally added... Still not a lot of info from the dealer as they seem blind to what the issue actually is, fingers crossed I get a positive update in the morning.
25t - R-Sport, Caesium Blue, Black/Red 18-Way, Meridian, Interactive Dash, LED headlamps, Power/Fold mirrors, Privacy Glass, Mud Flaps - Born 18/11/18 - Delivered 8/12/18


Jim
Posts: 835
Joined: Wed Sep 21, 2016 6:17 pm
Location: Telford, Shropshire

Re: Still waiting....

Post by Jim » Mon Dec 03, 2018 4:57 pm

RockhopperJ, has the dealer said they will be loading ACP and AA as it's a bit hit and miss amongst dealers whether they are going to add this new feature - at all, for free or for a charge!
Oct 2016 - 2.0 D, Portfolio, Auto, AWD, Ultimate Black, Light Oyster, 14-Way Front Seats with Passenger and Drivers memory pack, electrically adjustable steering wheel, 360⁰ parking aid, ICTP 380W, LED headlights, remote rear seat release.


DjP
Posts: 135
Joined: Thu May 04, 2017 3:32 pm

Re: Still waiting....

Post by DjP » Mon Dec 03, 2018 6:00 pm

Depending on what software the car was shipped with, the various updates (done in sequence) can easily take a couple of days of workshop time. 18B to 18C is a 4-5 hour process, if you start further back it'll take longer. And likely fail part way through, meaning they need to start it again. Better to have them get it to 18C with CarPlay *before* you get it, otherwise it'll be back in later :)
DjP


RockhopperJ
Posts: 8
Joined: Mon Dec 03, 2018 3:34 pm

Re: Still waiting....

Post by RockhopperJ » Mon Dec 03, 2018 8:33 pm

Jim - they’ve not confirmed it’s ACP/AA that’s being loaded, tbh I’m not convinced the deal knows what’s being done.. I’m expecting a call in the morning so I’ll be reviewing this now I know.

DjP - not sure what’s it’s been shipped with but fair advice I’ll aim to get confirmation tomorrow.

Initial reason given for the software needing to be upgraded was that the interactive dash displaying errors apparently? I’m sure all will be good and fine in the end.
25t - R-Sport, Caesium Blue, Black/Red 18-Way, Meridian, Interactive Dash, LED headlamps, Power/Fold mirrors, Privacy Glass, Mud Flaps - Born 18/11/18 - Delivered 8/12/18


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