Evening all
So after a very rocky start to my F-Pace ownership, and 9 months of disappointment I can finally draw a line under this whole saga!
Like many on here my vehicle was rejected due to various faults including the half shaft bearing noise resonated by the 22inch alloys. I decided to allow for my car to be fixed and after numerous trips to the dealer the list of faults became less and less. The issue of the rubbing noise was never 100% eliminated but reduced to an acceptable level that I was prepared to live with.
To restore my faith in JLR and my dealer a package was arranged and the finall parts have been fitted today so I can finally start to enjoy my FPace. Since we took delivery of the car we are still yet to go on a family holiday in the car and have had various courtesy vehicles instead.
We are now looking forward to using the car for what we brought it for, a family SUV with extra sportyness for Dad!
Our compensation package compromised of the following:
Detachable towbar - courtesy of JLR
Towbar cycle carrier
Roof rails
Roof box
Splash guards
All courtesy of my dealer.
Would like to say a very big thank you to Sturgess of Leicester and all staff involved, you have definitely restored my faith and your customer service level had been outstanding throughout. I have used Sturgess for many year and could not recommended them enough.
Many thanks
Looks like I'll be sticking around abit longer
So after a very rocky start to my F-Pace ownership, and 9 months of disappointment I can finally draw a line under this whole saga!
Like many on here my vehicle was rejected due to various faults including the half shaft bearing noise resonated by the 22inch alloys. I decided to allow for my car to be fixed and after numerous trips to the dealer the list of faults became less and less. The issue of the rubbing noise was never 100% eliminated but reduced to an acceptable level that I was prepared to live with.
To restore my faith in JLR and my dealer a package was arranged and the finall parts have been fitted today so I can finally start to enjoy my FPace. Since we took delivery of the car we are still yet to go on a family holiday in the car and have had various courtesy vehicles instead.
We are now looking forward to using the car for what we brought it for, a family SUV with extra sportyness for Dad!
Our compensation package compromised of the following:
Detachable towbar - courtesy of JLR
Towbar cycle carrier
Roof rails
Roof box
Splash guards
All courtesy of my dealer.
Would like to say a very big thank you to Sturgess of Leicester and all staff involved, you have definitely restored my faith and your customer service level had been outstanding throughout. I have used Sturgess for many year and could not recommended them enough.
Many thanks
Looks like I'll be sticking around abit longer