New F Pace owner

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corriescar66
Posts: 1604
Joined: Tue Jun 28, 2016 12:22 pm

Re: New F Pace owner

Post by corriescar66 » Wed Feb 07, 2018 8:58 pm

MrPix wrote:
Wed Feb 07, 2018 8:51 pm
corriescar66 wrote:
Wed Feb 07, 2018 8:49 pm
MrPix wrote:
Wed Feb 07, 2018 7:31 pm
so, 2.5 is 4G enabled, my car was delivered 2 days after Emanuel's and I was told all available updates had been carried out
Does it say 4G? It may only be 3.0 that has a new graphic to say 4G, so it may only be able to indicate '3G'. There is a new signal strength indicator if you look at the top of my photo.

3.0 was originally released in July 2017, and I don't think I have read on here that anyone has had a new car delivered with it factory loaded.

It is also possible that there has been a partial upload of 3.0 to Emanuel's car as the USB problem sounds like mine. It happened to me - they think they loaded it, but you are left with the 2.5 menus/icons & a compromised system.

The patch for 3.0 briefly released in December crashed most of the cars it was loaded on so we await their next effort. Rumour has it the next version will include voice control for sat nav...

Look, a flying pig.....

A lot seem to have had no problems, but I'm not one of them.
yes it says 4G as per photo I uploaded.

Unless I save the image to my phone, they aren't too clear, so sorry.

In which case the OP either doesn't have a good signal, or a problem that he will need to discuss with dealer.

Are both sim cards on same network?
Nov 2016: 3.0 S V6 Supercharged Petrol/Italiana da Corsa Rossa / Jet-Taurus/ 22" Helix etc....


MrPix
Posts: 68
Joined: Tue Oct 24, 2017 10:55 pm

Re: New F Pace owner

Post by MrPix » Wed Feb 07, 2018 9:10 pm

4G.jpg

here ya go.
Jan '18 F-Pace S Supercharged V6, Santorini Black, Pimento/Ebony/Jet, Black Pack, 20" Black Venom/ 18" 15 spoke, Privacy Glass, ICTP, LED headlights, configurable moods, cooled gloves, heated wheel & supported lumbar.


mike72uk
Posts: 241
Joined: Mon Mar 13, 2017 2:22 pm

Re: New F Pace owner

Post by mike72uk » Wed Feb 07, 2018 9:12 pm

corriescar66 wrote:
Wed Feb 07, 2018 6:29 pm
MrPix wrote:
Wed Feb 07, 2018 6:01 pm
corriescar66 wrote:
Wed Feb 07, 2018 5:50 pm


All 2018 MY cars are 4G enabled, so if yours is new you should be getting 4G as long as your signal is strong enough & I believe you should see '4G' on the top line if you have ICTP 3.0, but can't remember if 2.5 showed anything... If you have the old seat icon, then you may have to wait until they re-release it before you get to see it.

If it is a 2017 MY or earlier, they are only 3G. It's a hardware issue and apparently cannot be upgraded on the older cars
May I'm ask what are the old seat icons? Mine looks like the below picture (ignore the red lines)

sync.jpg
Yes, you have ICTP 2.5...... The ASi now becomes a little mountain....

WP_20180119_13_26_41_Pro.jpg
Hi Corriescar66,

What dealership did your v3.0 upgrade? I see you're Sevenoaks way, and I'm only just round the corner in West Malling !

When I collected mine in Nov '17, they advised that the ICTP was up to date, yet it is clearly not 3.0 on mine as I have the old 2-part seat icon.

Regards,
Mike
25t R-Sport AWD Auto (Corris + Ebony/Lt Oyster Stitch) - MY18
20" Venom's; Black Pack; 18-way Mem Seats; ICTP; Cold Climate pack; Adaptive LED's; Privacy; Pano Roof; Adaptive Cruise; Tow Bar; Surround Cam; Blind Spot, Keyless; Config Dynamics;


mike72uk
Posts: 241
Joined: Mon Mar 13, 2017 2:22 pm

Re: New F Pace owner

Post by mike72uk » Wed Feb 07, 2018 9:17 pm

MrPix wrote:
Wed Feb 07, 2018 7:31 pm
so, 2.5 is 4G enabled, my car was delivered 2 days after Emanuel's and I was told all available updates had been carried out
Mr Pix,

I'm in a similar boat. my car was delivered mid Nov 2017, and I specifically (and repeatedly) asked that ICTP be updated to the latest (at the time 3.0 was out!) however I was told that my car was fully up to date, yet I seem to have 2,5, the same as you. That said, I think there have been a significant amount of issues with 3.0 and it was subsequently pulled from deployment around the time I took collection. It looked like it was re-released earlier this week/late last week, but has again been pulled due to ongoing issues.

Given my 2,5 version works (almost) fine, and I have 4G etc, I'll grin and bear it for now in the (vain) hope that they get a working V3.0 in the next few months :x

M.
25t R-Sport AWD Auto (Corris + Ebony/Lt Oyster Stitch) - MY18
20" Venom's; Black Pack; 18-way Mem Seats; ICTP; Cold Climate pack; Adaptive LED's; Privacy; Pano Roof; Adaptive Cruise; Tow Bar; Surround Cam; Blind Spot, Keyless; Config Dynamics;


corriescar66
Posts: 1604
Joined: Tue Jun 28, 2016 12:22 pm

Re: New F Pace owner

Post by corriescar66 » Fri Feb 09, 2018 11:21 am

mike72uk wrote:
Wed Feb 07, 2018 9:12 pm
corriescar66 wrote:
Wed Feb 07, 2018 6:29 pm
MrPix wrote:
Wed Feb 07, 2018 6:01 pm


May I'm ask what are the old seat icons? Mine looks like the below picture (ignore the red lines)

sync.jpg
Yes, you have ICTP 2.5...... The ASi now becomes a little mountain....

WP_20180119_13_26_41_Pro.jpg
Hi Corriescar66,

What dealership did your v3.0 upgrade? I see you're Sevenoaks way, and I'm only just round the corner in West Malling !

When I collected mine in Nov '17, they advised that the ICTP was up to date, yet it is clearly not 3.0 on mine as I have the old 2-part seat icon.

Regards,
Mike
Hi Mike,

Harwoods Crawley..... It was first tried in July, but ended up with the partial loading & old icons etc

They then had another go during 6 week period between last week Sept & 6th November..

The multiple 'Sevenoaks' shown was in fact me making one trip to a funeral a few weeks ago.... A new quirk/failure of 3.0 is that it says '55 new items' every now and again and fills your recent trips with multiple entries for the same one, including ones months ago. Eg the photo is part of a set for dealer/CS that gives 5 'pages' of entries for 'Place des Pins..' which intermittently turn up when I start the car (or it decides to log in part way through trip). 'Last used' my derriere...... That was July 2017!!!!!! :evil:
Nov 2016: 3.0 S V6 Supercharged Petrol/Italiana da Corsa Rossa / Jet-Taurus/ 22" Helix etc....


Jim
Posts: 771
Joined: Wed Sep 21, 2016 6:17 pm
Location: Telford, Shropshire

Re: New F Pace owner

Post by Jim » Fri Feb 09, 2018 12:31 pm

corriescar66 wrote:
Fri Feb 09, 2018 11:21 am

The multiple 'Sevenoaks' shown was in fact me making one trip to a funeral a few weeks ago.... A new quirk/failure of 3.0 is that it says '55 new items' every now and again and fills your recent trips with multiple entries for the same one, including ones months ago. Eg the photo is part of a set for dealer/CS that gives 5 'pages' of entries for 'Place des Pins..' which intermittently turn up when I start the car (or it decides to log in part way through trip). 'Last used' my derriere...... That was July 2017!!!!!! :evil:

Yep, get this as well on mine - it is a 'feature' of V3 :lol:
Oct 2016 - 2.0 D, Portfolio, Auto, AWD, Ultimate Black, Light Oyster, 14-Way Front Seats with Passenger and Drivers memory pack, electrically adjustable steering wheel, 360⁰ parking aid, ICTP 380W, LED headlights, remote rear seat release.


Emanuel2222
Posts: 18
Joined: Tue Jan 30, 2018 9:21 pm
Location: Essex

Re: New F Pace owner

Post by Emanuel2222 » Mon Feb 19, 2018 10:49 pm

Hi guys,

Today I received the second reply from JLR


Dear Mr Dumitru,

Thank you for your email and VIN.

I note your comments regarding the improvements requested to the InControl App. Please be assured I have passed on your suggestions to the product and design team for their consideration.


I am aware you are experiencing music and sound concerns in relation to your F-Pace. May i respectfully ask that you book your vehicle in to have these concerns investigated. Please make me aware if you are happy to arrange the booking, or if you would like me to get you booked into the Retailers. Once it is in the Retailers, I will be happy to support you and liaise with the Retailers on your behalf.

May I also ask that you provide a telephone number and I will contact you at your convenience.

I look forward to hearing from you.

Yours sincerely,

Sharon Casey

Digital Case Manager
UK Customer Relationship Centre
Jaguar Land Rover
T: +44 (0) 1926 691661


So I’ve replied and added another issue which is: Last week, the sound just vanished, out of a sudden :(
Restarted the vehicle severa times but without any success. Tried to contact my dealer but nobody was picking up the phone so I thaught I will ring Jaguar after reaching my destination (been driving a couple of hours without any music...enough to realize the F Pace is quite noisy and could hear all the traffic...having the windows closed...).
Called JLR and after quite a wait I’ve been advised to book in for a check as it may be a fuse or so...I went to check the fuses by myself but decided to have anither go with the radio first and surprize, all was working fine.
Called back JLR to inform and they said it may have been a software glitch...the “technician” told me to think of my Jag as a laptop...the OS (Windows he said) will have issues from time to time as this is what technology does...breaks...
I was shocked about the answer but at least the problem was now solved (by its own).
Now, I just came back from Luton Airport without satnav as the Navigation App froze...Restarted the vehicle several times but no luck...Hopefuly tomorrow morning everything will get back to normal.
My previous vehicles had issues as well, but not that many in such a short time frame.
Before 2012 I was a BMW fan, had the 3/5/7/X5/X6 series, including an M3 and an M5 and a GT.
Then a 2012 Porsche Cayenne - couldn’t keep the DAB stations, memory was reseting its self...not a major issue; suspension was keep on loosing air every 3000 miles...had it replaced under warranty (took them 9 days to do it...) and after that...again same issue after 3000 miles...
2014 Audi Q7: traction control failure after 1500 miles; got a replacement in 3 weeks time (same config) and after 2000 miles suspension failure; had it relaced and then after another 2500 miles ECU failure...
I then had a 2015 Vauxhall Insignia Elite Nav: no isuues at all !
In September 2016 I bought a 2012 Porsche Panamera and the poor thing spent more time in service that in the road...ECU failure, steering box, suspension and several electrical faults...gearbox sensors, etc.
Then I said I’ll go back to buying a new vechicle and here I am, having issue after issue with my new F Pace...

Is it just me who am unlucky or the vehicles are becoming more faulty ?

Will keep you posted about the JLR interaction.

Drive safe!
F Pace R Sport AWD 2.0 Diesel, Firenze Red, inControl Touch Pro, sliding panoramic roof and other gizmos...


lozpace
Posts: 101
Joined: Sat Dec 02, 2017 2:29 pm

Re: New F Pace owner

Post by lozpace » Tue Feb 20, 2018 8:23 am

If you do have issues such as the loss of sound or the Nav freezing, turn the engine off, lock and leave the car for 10-15 minutes. This allows for all the systems to completely shut down and so when you restart it they have to boot up again from scratch.

Just turning the car off and immediately restarting does not have the same affect, I had the loss of sound issue with an XF a couple of times and by leaving it for 15 mins and returning to the car always solved the problem.
F Pace February 2018
2.0 litre 180ps AWD Automaic Portfolio, Santorini Black, 19” 5038 Wheels, Privacy Glass, ICTP 380watt, Heated Steering Wheel, Space Saver Spare, 4 way lumber, InControl Secure Tracker, Service Pack.


Emanuel2222
Posts: 18
Joined: Tue Jan 30, 2018 9:21 pm
Location: Essex

Re: New F Pace owner

Post by Emanuel2222 » Tue Feb 20, 2018 9:22 am

lozpace wrote:
Tue Feb 20, 2018 8:23 am
If you do have issues such as the loss of sound or the Nav freezing, turn the engine off, lock and leave the car for 10-15 minutes. This allows for all the systems to completely shut down and so when you restart it they have to boot up again from scratch.

Just turning the car off and immediately restarting does not have the same affect, I had the loss of sound issue with an XF a couple of times and by leaving it for 15 mins and returning to the car always solved the problem.
Thank you Iozpace,

That’s what I did and the sound came back.

Again, after the sat nav froze last night, all back to normal this morning.

It’s a good thing these issues are solving by themselves, but still, I find this unacceptable from a brand new vehicle :(

Drive safe !
F Pace R Sport AWD 2.0 Diesel, Firenze Red, inControl Touch Pro, sliding panoramic roof and other gizmos...


MrPix
Posts: 68
Joined: Tue Oct 24, 2017 10:55 pm

Re: New F Pace owner

Post by MrPix » Tue Feb 20, 2018 9:45 am

Hi Emanuel.
My first problem really...
I had a completely black screen on Sunday, nothing worked at all on ICTP. I 'rebooted' after waiting for 5 mins and it still was black... I set about my journey and went down my bumpy road to the main road, at which point it jumped into life and booted up. I must admit, the techy in me was thinking that the bumpy road had 'made' a bad connection 'good' again and that some thing was loose in the harness, but then I thought surely the connections are better than my old Triumph 350cc from 1970!
Jan '18 F-Pace S Supercharged V6, Santorini Black, Pimento/Ebony/Jet, Black Pack, 20" Black Venom/ 18" 15 spoke, Privacy Glass, ICTP, LED headlights, configurable moods, cooled gloves, heated wheel & supported lumbar.


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