I write this in an extremely angry and Frustrated mindset.
On October the 15th I called my dealership above and requested 4 x Continental TS 850 P Winter Tyres in size 255/55/19 . These are listed as an OEM approved winter tyre for my Fpace.
I did a lot of research into the exact approved winter tyres I wanted fitted.
The appointment was made for the 30th October to coincide with a software update to 18c.
I had the software update on that day , but the tyres I was told were on back order so this would mean yet another trip to the dealer.
I was then called and told the tyres came in last Thursday and we arranged an appointment for them to be fitted today.
I went to the dealership and was told the price would be £928 fitted, I queried this cost as I did have a previous quote , but as I needed them I agreed to just get them fitted.
When my car was ready a few hours later I walked out to find my car was not fitted with Continental TS 850P but fitted with Pirelli Scorpion Winter Tyres .
It was quite hard to see the tyre make as all four wheels and tyres were left in what I can only say as a disgusting filthy state. Never the less I spotted the mistake and advised the tyres were incorrect.
I did not want to accept these tyres and said so, but in the end I had little option, as to not accept them would have meant pulling those tyres off and refitting my summer tyres , then returning once more to get the correct tyres fitted and the summers pulled off again . This was also on the condition - "IF" they could source the correct ones, which soon transpired to be they cannot get them . As everyone knows pulling on and off tyres would possibly lead to chances of rim damage.
I have therefore in the end accepted a reduction in cost of £116 for the error .
In summary:
Should it take what would eventually be 3 dealership visits in order to get what I asked for in the first place fitted?
Should I be pleased I now have tyres I didn't want fitted ?
Should my vehicle have been left with tyre fittment "stuff" on the wheels and tyres as pictured below?
Perhaps in future I will just go to a local tyre fitter and receive a better service, as going to the dealer , which I thought was the better way, has turned into a complete and utter shambles.
On October the 15th I called my dealership above and requested 4 x Continental TS 850 P Winter Tyres in size 255/55/19 . These are listed as an OEM approved winter tyre for my Fpace.
I did a lot of research into the exact approved winter tyres I wanted fitted.
The appointment was made for the 30th October to coincide with a software update to 18c.
I had the software update on that day , but the tyres I was told were on back order so this would mean yet another trip to the dealer.
I was then called and told the tyres came in last Thursday and we arranged an appointment for them to be fitted today.
I went to the dealership and was told the price would be £928 fitted, I queried this cost as I did have a previous quote , but as I needed them I agreed to just get them fitted.
When my car was ready a few hours later I walked out to find my car was not fitted with Continental TS 850P but fitted with Pirelli Scorpion Winter Tyres .
It was quite hard to see the tyre make as all four wheels and tyres were left in what I can only say as a disgusting filthy state. Never the less I spotted the mistake and advised the tyres were incorrect.
I did not want to accept these tyres and said so, but in the end I had little option, as to not accept them would have meant pulling those tyres off and refitting my summer tyres , then returning once more to get the correct tyres fitted and the summers pulled off again . This was also on the condition - "IF" they could source the correct ones, which soon transpired to be they cannot get them . As everyone knows pulling on and off tyres would possibly lead to chances of rim damage.
I have therefore in the end accepted a reduction in cost of £116 for the error .
In summary:
Should it take what would eventually be 3 dealership visits in order to get what I asked for in the first place fitted?
Should I be pleased I now have tyres I didn't want fitted ?
Should my vehicle have been left with tyre fittment "stuff" on the wheels and tyres as pictured below?
Perhaps in future I will just go to a local tyre fitter and receive a better service, as going to the dealer , which I thought was the better way, has turned into a complete and utter shambles.