Total Customer Care Failure- Lancaster Reading

Forum for Jaguar Customer Relations
June16
Posts: 869
Joined: Wed Nov 16, 2016 10:45 pm

Re: Total Customer Care Failure- Lancaster Reading

Post by June16 » Thu Nov 08, 2018 11:16 pm

JOCK55 wrote:
Thu Nov 08, 2018 10:15 pm
June 16, if you are coming to live anywhere near Inverness, there is only one dealer and you'll be pleased to hear that in over 30 years of doing business with them I have not had any serious disappointments with them. I, like you, expect a reasonably high level of service, and they do try to achieve this.

Jock
I wasn’t sure whether to use Perth or Inverness I’ll be in between the two . It’s good to know you’ve had a good experience with them, thanks.
MY18 Rsport 25t BRG , Ebony - Oyster, 18 way mem, Surround Cam, blis, ICTP, LED adaptive....etc


User avatar
Matteus F-Pace
Posts: 403
Joined: Thu Jan 19, 2017 9:37 am

Re: Total Customer Care Failure- Lancaster Reading

Post by Matteus F-Pace » Fri Nov 09, 2018 12:17 pm

June16 wrote:
Thu Nov 08, 2018 2:11 pm
Matteus F-Pace wrote:
Thu Nov 08, 2018 12:20 pm
On a related but slightly different topic - Bit early for putting the 'winters' on isn't it? Still double-digit centigrade where I live which will burn through winter tyres at twice the rate of summers. Last week in November is the earliest I've ever had my winter wheels put on, and might well be later this year!!
Bought a house in Scottish Highlands ,, so driving back and fore to their next month. If staying down here in the SE. Yes it would be a bit early.
Yep, that makes complete sense. Thanks for confirming.
3.0L SC - Black - Black Pack - Black 22" wheels (20" in winter..) - ICTP - heated steering wheel - memory seat pack for 18 way sports seats - AdSR - 360 Parking Aid - LED headlights - privacy glass


June16
Posts: 869
Joined: Wed Nov 16, 2016 10:45 pm

Re: Total Customer Care Failure- Lancaster Reading

Post by June16 » Fri Nov 09, 2018 5:56 pm

Well it’s back.

It has the correct tyres on 👍
The wheels look spotless 👍
The car had a full valet 👍

It’s a bit dark to see much as it just been returned.
I’m happy now!
MY18 Rsport 25t BRG , Ebony - Oyster, 18 way mem, Surround Cam, blis, ICTP, LED adaptive....etc


HB_NORM
Posts: 21
Joined: Sat Oct 27, 2018 8:11 pm

Re: Total Customer Care Failure- Lancaster Reading

Post by HB_NORM » Fri Nov 09, 2018 6:28 pm

June16 wrote:
Fri Nov 09, 2018 5:56 pm
Well it’s back.

It has the correct tyres on 👍
The wheels look spotless 👍
The car had a full valet 👍

It’s a bit dark to see much as it just been returned.
I’m happy now!
Great result! Dealer preformed as they should, at least I can expect a good after sales service now. :D


Jim
Posts: 801
Joined: Wed Sep 21, 2016 6:17 pm
Location: Telford, Shropshire

Re: Total Customer Care Failure- Lancaster Reading

Post by Jim » Fri Nov 09, 2018 6:32 pm

Well done to your dealer, just a pity they made you have to report their initial actions on here as opposed to a happy story of 'whoops we cocked up, sorry we'll sort it out if you can give us a little time' and then got it right as they have eventually.
Oct 2016 - 2.0 D, Portfolio, Auto, AWD, Ultimate Black, Light Oyster, 14-Way Front Seats with Passenger and Drivers memory pack, electrically adjustable steering wheel, 360⁰ parking aid, ICTP 380W, LED headlights, remote rear seat release.


Smitten
Posts: 454
Joined: Mon Dec 11, 2017 9:53 am

Re: Total Customer Care Failure- Lancaster Reading

Post by Smitten » Fri Nov 09, 2018 9:42 pm

June16 wrote:
Wed Nov 07, 2018 9:00 pm
I checked the year of manufacture in the tyres and they are the 41st week of 2017 (4117), so that means whilst it’s ok to sell them they certainly weren’t made this year.

I’ve always been wairy of Tyres age having been sold a set of “new tyres” previously that were 6 years old, so I always check the DOT last 4 numbers on the tyre.

There is no law against selling old tyres, it’s one to watch for. They have a shelf life.
Checked the last 4 digits of the DOT on my new winter tyres today and they are all 3218 so week 32 (1st week August) in 2018. Pretty pleased with that.
3.0d S, Santorini black, black pack, 22" black rims, LEDs, Priv, 350W, ICTP, Ebony interior, AdSR, space saver, config ambient, remote release, lumbar, winter pack, rear recline. Build date Friday 13/4/18 :D


Post Reply

Return to “Jaguar Customer Relations”