Disappointed in presentation of my new car

Forum for Jaguar Customer Relations
Samal
Posts: 12
Joined: Fri Mar 02, 2018 11:56 am

Disappointed in presentation of my new car

Post by Samal » Mon Apr 16, 2018 12:00 pm

The car was purchased new from midlands dealer. Whilst looking around it prior to collection I noticed the drivers door lower trim was not flush (see image). The dealer informed me that this was normal.... its not. I took the vehicle back after 2 weeks and it was fitted with a new lower pane;.. great. But the inner edge of the panel is white. The leading edge is visible every time the door is opened. (Its an all black car with additional black pack!!) I can not understand why a professional engineeer would not realise this and sort it first. (See images).

The bodywork has scratches, Minor ones but one on bonnet is deep (image).

Other than that, great car.
Image

BA24C823-F048-4158-B484-8A278199B3FB.jpeg

240 R-Sport Santorini 22” Black & Prac Packs ITCP Pro Config Dynamics Priv Glass Elec 10 way & Lumber Folding Mirrors Heated Screen.


Samal
Posts: 12
Joined: Fri Mar 02, 2018 11:56 am

Re: Disappointed in presentation of my new car

Post by Samal » Mon Apr 16, 2018 12:03 pm

Additional images

AC51A5D2-B3FB-4A90-ABB3-34CA6099FAD0.jpeg

240 R-Sport Santorini 22” Black & Prac Packs ITCP Pro Config Dynamics Priv Glass Elec 10 way & Lumber Folding Mirrors Heated Screen.


Samal
Posts: 12
Joined: Fri Mar 02, 2018 11:56 am

Re: Disappointed in presentation of my new car

Post by Samal » Mon Apr 16, 2018 12:04 pm

Last one

A30BA706-8376-4A02-AAB0-3FF656BF827C.jpeg

240 R-Sport Santorini 22” Black & Prac Packs ITCP Pro Config Dynamics Priv Glass Elec 10 way & Lumber Folding Mirrors Heated Screen.


June16
Posts: 294
Joined: Wed Nov 16, 2016 10:45 pm

Re: Disappointed in presentation of my new car

Post by June16 » Mon Apr 16, 2018 12:41 pm

Looks like they ordered the plate for the bottom of the door and only sprayed one side.

Re the bonnet ...That’s deep! I’d be fuming .
And I wouldn’t have driven off with it like that

I’d get the bonnet repaired by the dealer , tell him if it’s not repaired properly you will use your rights to reject the vehicle..


Remember under Consumer Rights Act you have 30 days to reject without any financial loss.
MY18 Rsport 25t BRG , Ebony - Oyster, 18 way mem, Surround Cam, blis, ICTP, LED adaptive....etc


Samal
Posts: 12
Joined: Fri Mar 02, 2018 11:56 am

Re: Disappointed in presentation of my new car

Post by Samal » Mon Apr 16, 2018 1:30 pm

Thanks for the advise. Wil do
240 R-Sport Santorini 22” Black & Prac Packs ITCP Pro Config Dynamics Priv Glass Elec 10 way & Lumber Folding Mirrors Heated Screen.


palmAsh
Posts: 13
Joined: Sat Jan 13, 2018 2:09 am

Re: Disappointed in presentation of my new car

Post by palmAsh » Mon Apr 16, 2018 8:46 pm

Def get it in writing that they will repair both and provide you with a paint depth reading as they will try and compound it.

Say that if they do not repair to new standards then you will reject the vehicle.

That is terrible service for an expensive new car.

Once you say poss rejection they should sort it asap.
F pace 2.0d Awd Auto, caesium blue, privacy glass, electric seats, reclining rear seats, keyless entry, space saver spare


DPE
Posts: 389
Joined: Thu Oct 20, 2016 11:13 pm

Re: Disappointed in presentation of my new car

Post by DPE » Mon Apr 16, 2018 9:33 pm

You need to sort it now whilst it is only a few days old. I would ask for a Replacement or all items 100% fixed / a loan car / any financial payments suspended or they pay until it is corrected with a proper handover check list completed.
F Pace 3.0d S AWD, Corris Grey, Heated Seats front/Rear, Heated Steering Wheel, Panoramic roof, Space Saver wheel and Nice wheels, lots of Stuff.. and cup covers 8-)


June16
Posts: 294
Joined: Wed Nov 16, 2016 10:45 pm

Re: Disappointed in presentation of my new car

Post by June16 » Mon Apr 16, 2018 10:39 pm

Samal wrote:
Mon Apr 16, 2018 1:30 pm
Thanks for the advise. Wil do
I’d also send this by email don’t just rely on phone calls:

Attach the photographs and clearly state if the vehicle is not repaired to “as new condition” you hereby notif you ( the dealership) that it will be rejected in accordance with the Consumer Rights Act 2015 “short term” right to reject for poor and unsatisfactory quality.

That way you have covered the fact of your intentions and they can’t then back track or deny this. It may seem a bit formal but better your covered than not.

The short term right to reject for a full refund lasts for only 30 days from collection, but the clock stops ticking whilst it’s in for repair. They have to do the repair st no inconvenience so you should get a courtesy car. They also have to complete the repair in a reasonable time frame.

You can of course request a replacement , it’s your choice not the dealers.
MY18 Rsport 25t BRG , Ebony - Oyster, 18 way mem, Surround Cam, blis, ICTP, LED adaptive....etc


bensales
Posts: 79
Joined: Mon Nov 07, 2016 3:40 pm

Re: Disappointed in presentation of my new car

Post by bensales » Tue Apr 17, 2018 11:11 am

Just to play devil’s advocate a little... are you absolutely sure the bonnet scratches where there in the showroom when you collected the car? Because they look just like stone chips to me, and your dealer will argue that they happened when you drove away.

Sadly minor scratches (swirl marks) on the body work are to expected on a new car, as dealers simply don’t employ people capable of washing cars safely. Mine needed £1100 worth of work at a detaile to get it looking right when it was new.

The door panel is shocking though, they haven’t a leg to stand on with that.
2018 XF-S Supercharged. In black. With extra black bits. And a bit more black.


Samal
Posts: 12
Joined: Fri Mar 02, 2018 11:56 am

Re: Disappointed in presentation of my new car

Post by Samal » Tue Apr 17, 2018 9:52 pm

Hi

The car was a stock vehicle. I don’t think it was prepared properly. It arrived with mould on window seals.

8D582BFA-816C-4EC9-8BB4-A6F4C9A691D0.jpeg

240 R-Sport Santorini 22” Black & Prac Packs ITCP Pro Config Dynamics Priv Glass Elec 10 way & Lumber Folding Mirrors Heated Screen.


Post Reply

Return to “Jaguar Customer Relations”