A less than desirable outcome to a service today.
My F-Pace was the ex-demo of the dealer, only a month or so old. When I purchased it, there was no discussion about a Service Plan. I checked the car online after a month or so on Jaguar's service site, the car is listed with my personal plate on it and that it HAS a service plan.
OK, that's good then, when the dealer registered the car as a demonstrator, they must have purchased the plan. Very sensible.
First service today - no service plan apparently. Checked on the same Jaguar site, yep, still there, my registration number, my F-Pace 3.0dS, with service plan. Dealer won't accept that it has one, netiher will JLR.
Apparently the problem is that my previous (disasterous) Discovery Sport which had my private plate on it DID have a service plan. However, they will not accept that their own servicing website clearly shows my registration number with the correct car (F-Pace, not Disco Sport) and it has a service plan. Apparently my fault for not informing their service department that the registration number was no longer on the Disco Sport.....despite the fact that this car was taken in as a rejection due to all the faults.
Surely if their servicing website has the correct details? Anyone had any similar issues and can provide advice?
My F-Pace was the ex-demo of the dealer, only a month or so old. When I purchased it, there was no discussion about a Service Plan. I checked the car online after a month or so on Jaguar's service site, the car is listed with my personal plate on it and that it HAS a service plan.
OK, that's good then, when the dealer registered the car as a demonstrator, they must have purchased the plan. Very sensible.
First service today - no service plan apparently. Checked on the same Jaguar site, yep, still there, my registration number, my F-Pace 3.0dS, with service plan. Dealer won't accept that it has one, netiher will JLR.
Apparently the problem is that my previous (disasterous) Discovery Sport which had my private plate on it DID have a service plan. However, they will not accept that their own servicing website clearly shows my registration number with the correct car (F-Pace, not Disco Sport) and it has a service plan. Apparently my fault for not informing their service department that the registration number was no longer on the Disco Sport.....despite the fact that this car was taken in as a rejection due to all the faults.
Surely if their servicing website has the correct details? Anyone had any similar issues and can provide advice?