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Re: SIM cards

Posted: Mon Jan 07, 2019 5:27 pm
by mike72uk
Jim wrote:
Mon Jan 07, 2019 1:48 pm
Mike,

Are you still outside the UK? I ask as the international roaming may not be turned on with 3 SIMs as they typically default to it being off (or at least mine have). May be worth giving 3 a call to confirm.
Back in the UK Jim. It has been working fine (in the UK) since the replacement SIM was installed last November, and worked perfectly in France right up until some time on Sunday midday, having searched for hotels online on the Saturday evening, and ut returning not only hotel details (including addresses and telephone numbers, but also Trip Advisor ratings. The weather and news functions were also working,

At some point yesterday it dropped and has since shown SIM not supported under the Media option in Connectivity settings. I have been to 3 and had a replacement SIM, with no change, still shows SIM not supported, yet both sims work in other devices including my iPAD 2 and iPhone 7 as well as a Galaxy tab in the 3 shop.

My O2 sim is also working in the car without issue, so I don't know fi it is something specific to 3 mobile broadband sims one not. I checked the my three account, and the SIM was set got international roaming (else I expect it would not have worked in France).

I'm at a bit of a loss as I can see 3 saying (as they did in the shop) that as it works in other devices there is no issue, and the fault is with the car. And Jaguar (I assume) will say that as another (the O2) sim works in the car, the fault must be with the 3 SIM, so I'll be left in limbo with a £45 SIM that is rendered useless, and I will have to change to an alternate carrier.

M.

Re: SIM cards

Posted: Mon Jan 07, 2019 7:09 pm
by nphe9974
Apologies if an obvious question but was the roaming in the connectivity menu enabled - under connectivity then mobile data. I guess it must be if the o2 card worked.

Re: SIM cards

Posted: Mon Jan 07, 2019 7:49 pm
by mike72uk
Indeed, roaming for everything is enabled and always has been. It was working fine all last week and up to Saturday evening when I actively used it to search online for a hotel. It stopped at some point on Sunday.

So calls to the 3 technical support and a visit to the 3 shop resulted in nothing more than a replacement sim, which returned exactly the same outcome, "SIM not supported"

I then started a chat session with 3 complaints teams and basically they have said the following:

"Because the car is not a mobile broadband supported device they have disabled it. it will only work on supported mobile broadband devices (tablets, iPads etc). Apparently they determine this by the IMEI number of the device the sim is in. A recent system upgrade has resulted in them disabling all non supported devices."

So, all of you with 3G PAYG data sims, expect them to stop working over the coming days/weeks/months. I'll be mightily annoyed if it's only myself that is affected by this.

Looks like I need to shop around for an alternative pay monthly data sim.

Regards,
Mike

Re: SIM cards

Posted: Mon Jan 07, 2019 8:09 pm
by nphe9974
It will be a massive PITA if that’s what they do across the board. My SIM expires end of Jan and so have been looking around. My memory have an EE 12gb data sim for £27 but the data only lasts 6 months.

Re: SIM cards

Posted: Mon Jan 07, 2019 9:15 pm
by mike72uk
Well, after ages on a chat and subsequently on a call (thankfully those numpties called me) they are not willing to do anything. Basically, it was a system glitch that let me (and us I presume) use mobile broadband sims in our cars, and now with a system upgrade, it has recognised that the car IMEI number is not a mobile broadband device (I tried arguing that it was as it provided internet connectivity for browsing, searching, wi-fi hotspot etc, but that fell on deaf/stupid ears).

They are also now refusing to offer a refund for a service that they no longer provide (they having disabled it) under the claim that they never stated that they supported use in cars ..... by this time I was bored and simply said I'd write to the ombudsman and asked to speak to a supervisor......again deaf ears !

So, I am sending it back to Amazon for a refund as "doesn't work" and will look into a monthly PAYG data/phone sim (apparently the phone sims function differently to the mobile broadband ones and will be accepted in any devices - according to the 3 "expert"

I have also asked the dealer what SIM's/deals Jaguar recommend to deliver the required functionality...not holding out much hope on that front !

Regards,
Mike

Re: SIM cards

Posted: Tue Jan 08, 2019 10:04 am
by Mr P
I have the same dilemma, just ordered a 3 sim from my memory and by all accounts will need to return it (least i haven't used it)
If anyone know of an alternative that would be great, I too have seen the EE plan but it's twice the price.
Could you use an old phone as a hotspot with the 3 sim?

Re: SIM cards

Posted: Tue Jan 08, 2019 10:42 am
by Wookiee
Mr P wrote:
Tue Jan 08, 2019 10:04 am
I have the same dilemma, just ordered a 3 sim from my memory and by all accounts will need to return it (least i haven't used it)
If anyone know of an alternative that would be great, I too have seen the EE plan but it's twice the price.
Could you use an old phone as a hotspot with the 3 sim?
That's what I'll be trying, if/when mine stops working. Keep the old phone in the car as a permanent hotspot.

Re: SIM cards

Posted: Tue Jan 08, 2019 12:58 pm
by balders
Well that's really annoying! Mine was still working this morning, but it sounds like it may only be a matter of time.

I see a lot of the reviews on Amazon are from customers using them in-car, so 3 are likely to get a lot of heat over this ...

Another option to using an old mobile is a Mobile Hotspot/Wifi device - there's a Huawei one on Amazon for around £30, and the 3 sim blurb says it can be used in any mobile wifi device. It's quite small and has a usb port for power, so should run off the car's power (hopefully without draining the batter while parked up). Still a hassle though :(

Thanks for the heads-up, Mike.

Balders.

Re: SIM cards

Posted: Tue Jan 08, 2019 4:48 pm
by June16
Mine is still working .....fingers crossed.


I wonder was it when you used the Internet to browse that killed it, just wondering how did they detect the EMEI number in your car. Surely they don’t check it every time it connects ??

And em how can they change the configuration of the card /SIM once it’s in use?

Just curious how this can be changed (mid contract) to give the unsupported device errors, unless the card is restricted or the receiving server is actively blocking your internet connection.

In any case the card says “any mobile Wi-fi device” which a car is.

If mine stops I’ll be requesting a refund too whether it’s used or not, you enter into a contract with them , which they have breached without notice.

Will be interesting if anyone else’s stops.

Re: SIM cards

Posted: Tue Jan 08, 2019 5:15 pm
by RDB1
Just went out for a short trip, I am using a three data sim but it wasn't working. It could have been the area as it has been more erratic recently but I will test it properly on the way home tonight. Fingers cross I've not been caught out have just changed it. This seems all rather fussy to just get traffic.