No internet access?

Faults and Technical chat for the Jaguar F-Pace.
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The1GDP
Posts: 4
Joined: Tue Jun 01, 2021 8:39 pm

No internet access?

Post by The1GDP » Wed Jul 21, 2021 1:49 pm

Hi, Despite having paired my iPhone 2020SE, despite having logged on to my house wifi, I still cannot gain internet access to update my maps!
Ideas, suggestions, cures - any and all would be most welcome - other than that, what a car!!!!!!!!! :D 8-)
Regards,
GD
[size=150]Warm regards,
Graham
The1GDP[/size]

lozpace
Posts: 237
Joined: Sat Dec 02, 2017 2:29 pm

Re: No internet access?

Post by lozpace » Wed Jul 21, 2021 4:25 pm

The maps don’t download directly to the car via the internet, you have to download them to a USB memory stick on your computer and then install them from the memory stick to the car.

That’s for InControl Touch Pro and Pivi Pro if you have the smaller screen InControl Touch then you download them via your computer to the SD card that’s in your car.

https://www.jaguar.co.uk/owners/incontr ... dates.html
F Pace February 2018
2.0 litre 180ps AWD Automaic Portfolio, Santorini Black, 19” 5038 Wheels, Privacy Glass, ICTP 380watt, Heated Steering Wheel, Space Saver Spare, 4 way lumber, InControl Secure Tracker, Service Pack.

The1GDP
Posts: 4
Joined: Tue Jun 01, 2021 8:39 pm

Re: No internet access?

Post by The1GDP » Wed Jul 21, 2021 5:06 pm

Thanks for your response, but that's not how I've been advised by Jaguar. For my 2019 FPace it should download via the internet, and it doesn't!
[size=150]Warm regards,
Graham
The1GDP[/size]

lozpace
Posts: 237
Joined: Sat Dec 02, 2017 2:29 pm

Re: No internet access?

Post by lozpace » Wed Jul 21, 2021 5:13 pm

They have told you incorrect information, to update maps on a 2019 you need to log in at this website and download the update to a USB stick.

https://www.jaguar.here.com//

The only updates that download directly to the car are system updates.
F Pace February 2018
2.0 litre 180ps AWD Automaic Portfolio, Santorini Black, 19” 5038 Wheels, Privacy Glass, ICTP 380watt, Heated Steering Wheel, Space Saver Spare, 4 way lumber, InControl Secure Tracker, Service Pack.

The1GDP
Posts: 4
Joined: Tue Jun 01, 2021 8:39 pm

Re: No internet access?

Post by The1GDP » Wed Jul 21, 2021 5:43 pm

[size=150]Warm regards,
Graham
The1GDP[/size]

lozpace
Posts: 237
Joined: Sat Dec 02, 2017 2:29 pm

Re: No internet access?

Post by lozpace » Wed Jul 21, 2021 6:23 pm

I can’t see the page you have linked to as I guess this was after you logged in. Can you explain what it states.

If the car was preowned do you know if the previous owner has deleted the Jaguar Here account for car.
F Pace February 2018
2.0 litre 180ps AWD Automaic Portfolio, Santorini Black, 19” 5038 Wheels, Privacy Glass, ICTP 380watt, Heated Steering Wheel, Space Saver Spare, 4 way lumber, InControl Secure Tracker, Service Pack.

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Heatha05
Posts: 78
Joined: Sat Jun 11, 2016 1:00 am
Location: Hertfordshire

Re: No internet access?

Post by Heatha05 » Wed Jul 21, 2021 8:18 pm

I'm also having problems using data on a paired phone or even the ability to find my home Wi-Fi since the last update. But not using it to update maps, USB is the method for that. Don't know if the OP has the same problem as I do - can you access weather and traffic when there's no 4g connection?
2.0 AWD 180PS Chequered Flag MY20, Eiger Grey, 19" 5038 alloys, 18-way seats, folding door mirrors.

Nic.Collins
Posts: 26
Joined: Mon Jan 14, 2019 3:29 pm
Location: Brize Norton

Re: No internet access?

Post by Nic.Collins » Wed Jul 21, 2021 8:41 pm

As has already been stated, the maps are updated via a USB stick for a MY2019 F Pace. Personally I've never bothered using a paired phone to access the internet but use a '3' Data sim in the slot in the centre console. They're about £30 on Amazon and last forever.
MY19 3.0D S

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