Audio crackling and popping noises

Faults and Technical chat for the Jaguar F-Pace.
AshleyR
Posts: 244
Joined: Mon Feb 08, 2016 7:25 pm
Location: Norwich, Norfolk

Re: Audio crackling and popping noises

Post by AshleyR » Thu Jul 26, 2018 4:15 pm

mbschaffer wrote:
Thu Jul 26, 2018 3:42 pm
I have the exact same problem in my XE sedan. Intermittent crackling on all audio sources.

Did your problem ever get resolved? If so how? Mine has not after replacement of amplifier and ICTpro "controller" whatever that is. Recent 4th edition software update did not solve problem either. Has nothing to do with the usb cable to my phone.
My car is booked in on 7th August for the v4 software update and audio crackling, popping and distortion problem diagnosis.
Worrying to hear that you have had your amplifier replaced, because that was where I believe the problem lies; sound bit processing.
Will post again after 7th August...

MiCoHi
Posts: 32
Joined: Tue Oct 23, 2018 12:57 pm

Re: Audio crackling and popping noises

Post by MiCoHi » Fri Nov 30, 2018 10:02 am

Any news on this? I too have frequent little glitches and crackles on both USB and radio sources and even from the PDC when slow speed parking. It's a bit of a pain when I paid extra for the Meridian Surround pack only to find audio quality is spoiled by noises - almost sounds like I'm listening to old vinyl at times!!
2018MY Corris R-Sport. 22" Grey Turbine wheels, LED lights, adaptive cruise, fully loaded (bar blind spot assist, tow-bar and lumbar).

June16
Posts: 1110
Joined: Wed Nov 16, 2016 10:45 pm
Location: Scotland

Re: Audio crackling and popping noises

Post by June16 » Fri Nov 30, 2018 11:54 am

Does it do it on radio source with the usb physically disconnected ?
Tracked mine down to usb lead, soon as I disconnected the lead. all was well , so bought new usb lead.
No matter what I used with the lead connected including radio it cracked just like an old record.
MY18 Rsport 25t BRG , Ebony - Oyster, 18 way mem, Surround Cam, blis, ICTP, LED adaptive....etc

MiCoHi
Posts: 32
Joined: Tue Oct 23, 2018 12:57 pm

Re: Audio crackling and popping noises

Post by MiCoHi » Fri Nov 30, 2018 2:06 pm

There's no lead - I have a 128gb memory stick plugged straight into one of the ports.
2018MY Corris R-Sport. 22" Grey Turbine wheels, LED lights, adaptive cruise, fully loaded (bar blind spot assist, tow-bar and lumbar).

June16
Posts: 1110
Joined: Wed Nov 16, 2016 10:45 pm
Location: Scotland

Re: Audio crackling and popping noises

Post by June16 » Fri Nov 30, 2018 2:45 pm

Ah ok. Hope the dealer can find the problem quickly.
MY18 Rsport 25t BRG , Ebony - Oyster, 18 way mem, Surround Cam, blis, ICTP, LED adaptive....etc

AshleyR
Posts: 244
Joined: Mon Feb 08, 2016 7:25 pm
Location: Norwich, Norfolk

Re: Audio crackling and popping noises

Post by AshleyR » Fri Nov 30, 2018 11:19 pm

:oops: :oops: :oops: My problems were finally resolved by replacing the amp and head unit. Unfortunately the software is still not working correctly, currently at the dealer for the 18c update and reinstatement of Live services...

JagXE
Posts: 1
Joined: Thu Sep 19, 2019 12:38 am

Re: Audio crackling and popping noises

Post by JagXE » Thu Sep 19, 2019 12:45 am

My XE is having the same issue, regardless of what form of audio I use (via Bluetooth, IPhone cable, the radio, etc.). The pops are so loud and occur every few seconds, making it difficult, and certainly highly unsafe, to drive. Has anyone’s dealership come up with a lasting solution? Mine has said this is an issue in many of their Jag’s, from 2017 to the new 2020 models.

ksadler1982
Posts: 2
Joined: Wed Sep 25, 2019 3:17 pm

Re: Audio crackling and popping noises

Post by ksadler1982 » Wed Sep 25, 2019 3:20 pm

I just picked up a new 2020 F Pace - S and I am having this same issue. Radio, Bluetooth, or iphone plugged into usb, i am getting crackling noise coming through the speakers. I was literally about to look for a "vinyl" mode in settings to disable until i came across this forum with other people having the same issue.

Based on the last post, it sounds like i will need to replace the amp and head unit? Very disappointing for a 75k vehicle with "upgraded" sound system.

AshleyR
Posts: 244
Joined: Mon Feb 08, 2016 7:25 pm
Location: Norwich, Norfolk

Re: Audio crackling and popping noises

Post by AshleyR » Wed Sep 25, 2019 11:35 pm

Very disappointing indeed, but probably the only course of action to remedy the fault. Good luck!

Now near perfect; First Edition, Caesium Blue, April 2016

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JOCK55
Posts: 294
Joined: Thu May 24, 2018 7:12 pm
Location: Inverness-Shire

Re: Audio crackling and popping noises

Post by JOCK55 » Thu Sep 26, 2019 2:06 am

This is a known problem with a known fix as there are several references to this on ToPIX. I would suggest you ask your dealer to look this up on ToPIX and apply the remedy.
MY19 R-SPORT, Caesium Blue, Ingenium i4 300PS Turbo Petrol, AWD with all the bells and whistles.

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