Jaguar Remote Issues

Faults and Technical chat for the Jaguar F-Pace.
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Foxylady
Posts: 67
Joined: Sat Jul 01, 2017 6:20 pm

Jaguar Remote Issues

Post by Foxylady » Mon Sep 25, 2017 6:35 pm

Anyone having problems with journeys not recording and the app thinking your car is miles away when you can clearly see it on your drive?

This started happening to me on Saturday, and the fault is intermittent. Rang my dealer today and they said "funnily enough - we've got a new XE in the shop today with the owner reporting the exact same problem". So it seems it's not just me.

I have ICT - not the pro system and picked up my car 2.5 weeks ago. The dealer says they'll let me know what they find with the XE in the shop.....

Foxy
2.0 Diesel RWD Automatic Prestige in BRITISH RACING GREEN with Latte/Espresso, Rear Camera and Space Saver


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catwoman
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Re: Jaguar Remote Issues

Post by catwoman » Mon Sep 25, 2017 6:52 pm

Can't say I've used the app for a while tbh, but I've noticed this sort of thing seems to happen occasionally, only rarely, but from time to time.

Don't panic, it's most likely just the InControl Remote server connection that's having a 'bad-hair day' :roll: . . it'll probably sort itself out once the backroom boys have stopped messing around, turned it off and then back on again. Sometimes if you log out and log back in again it helps, but the glitch can sometimes be at 'their end' of the line rather than at yours, so it doesn't always re-boot until they do whatever it is they do :? . . I'd suggest you wait a couple of days and see if it corrects.
8-) . . 2.0d R-Sport, AWD, Ammonite + Blk Pk, Jet/Red


deeceebee
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Joined: Tue May 02, 2017 2:05 pm

Re: Jaguar Remote Issues

Post by deeceebee » Mon Sep 25, 2017 6:55 pm

Me too, gone unrealiable in last few days, as you describe.
MY2018 25T F Sport, Carpathian Grey, navigation pro, privacy glass, ambient lighting, space saver, 5 year service plan and a few other goodies, courtesy of dealer.


Teezigi
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Joined: Mon Sep 25, 2017 6:56 pm

Re: Jaguar Remote Issues

Post by Teezigi » Mon Sep 25, 2017 7:03 pm

Yeah same thing, travelled 80miles and back over the weekend, checked the app and the app says my car is parked in Bradford when I can see it parked right beside me "sunny" london and also yesterday's journey not yet reflecting
F Pace portfolio 2.0 Diesel AWD Narvik Black


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Foxylady
Posts: 67
Joined: Sat Jul 01, 2017 6:20 pm

Re: Jaguar Remote Issues

Post by Foxylady » Mon Sep 25, 2017 7:24 pm

Thanks everyone.

Catwoman - that was my thinking - that it could very well be a fault at the Jag side..... with several others reporting the same issue, it seems like it's very likely to be that and not a fault with my car...... which is preferable! I'll call the dealer tomorrow and update them with this intel.

Now, if only the rear camera came on when it should........ :)

Foxy
2.0 Diesel RWD Automatic Prestige in BRITISH RACING GREEN with Latte/Espresso, Rear Camera and Space Saver


Gato Grande
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Joined: Wed May 03, 2017 8:04 pm
Location: Overlooking the Isle of Wight

Re: Jaguar Remote Issues

Post by Gato Grande » Mon Sep 25, 2017 7:37 pm

Foxylady wrote:
Mon Sep 25, 2017 7:24 pm
Thanks everyone.

Catwoman - that was my thinking - that it could very well be a fault at the Jag side..... with several others reporting the same issue, it seems like it's very likely to be that and not a fault with my car...... which is preferable! I'll call the dealer tomorrow and update them with this intel.

Now, if only the rear camera came on when it should........ :)

Foxy
I've had the positioning issue on the app ever since I've had the car, but, only when I park at home, it can be on the drive or even in the garage and the app tells me it's 200 yards away at someone else's house, doesn't happen when I'm on the road parked elsewhere just here....I've mentioned it to the dealer but not really followed it up.

Be interesting to see what comes out of your queries Foxy?
Auto, AWD, Portfolio, extra bits, sliding roof, Ammo grey, now over 12 months old, and, still looks lush.....👍😘


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Foxylady
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Joined: Sat Jul 01, 2017 6:20 pm

Re: Jaguar Remote Issues

Post by Foxylady » Tue Sep 26, 2017 9:30 am

Gato Grande wrote:
Mon Sep 25, 2017 7:37 pm
Foxylady wrote:
Mon Sep 25, 2017 7:24 pm
Thanks everyone.

Catwoman - that was my thinking - that it could very well be a fault at the Jag side..... with several others reporting the same issue, it seems like it's very likely to be that and not a fault with my car...... which is preferable! I'll call the dealer tomorrow and update them with this intel.

Now, if only the rear camera came on when it should........ :)

Foxy
I've had the positioning issue on the app ever since I've had the car, but, only when I park at home, it can be on the drive or even in the garage and the app tells me it's 200 yards away at someone else's house, doesn't happen when I'm on the road parked elsewhere just here....I've mentioned it to the dealer but not really followed it up.

Be interesting to see what comes out of your queries Foxy?
That's annoying. Does that SatNav correctly detail your position when you are parked on the drive?

I'll post if/when I hear anything

Foxy
2.0 Diesel RWD Automatic Prestige in BRITISH RACING GREEN with Latte/Espresso, Rear Camera and Space Saver


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catwoman
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Re: Jaguar Remote Issues

Post by catwoman » Tue Sep 26, 2017 10:15 am

Gato Grande wrote:
Mon Sep 25, 2017 7:37 pm
I've had the positioning issue on the app ever since I've had the car, but, only when I park at home, it can be on the drive or even in the garage and the app tells me it's 200 yards away at someone else's house, doesn't happen when I'm on the road parked elsewhere just here....I've mentioned it to the dealer but not really followed it up.

I'm not sure where the app gets it's map and positioning data from, but I have noticed this sort of thing also happens quite often if you put an address into Gmaps, even with a postcode, the pointer 'flag' can often be a little off target. The app could be using the same basic info and suffering because of the same inherent inaccuracies.

By the way, Foxy, I checked my app this morning and it seems to be working correctly for me . . has yours started behaving again now?
8-) . . 2.0d R-Sport, AWD, Ammonite + Blk Pk, Jet/Red


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Katoaristera
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Re: Jaguar Remote Issues

Post by Katoaristera » Tue Sep 26, 2017 10:20 am

It doesn't worh here since saturday...
PORTFOLIO MY18 CUP COVER V6D, Carpathian grey, Espresso+SatinAsh, 20"VenomBlack, BlackPack+Ad.Dyn.+Adv.ParkAss.Surr.Camera, 10/4 way Lumb.Clima front+HeatedReclin.RearSeats, SlidingPano, Gest.Tailg., ICTP, Detach.TowBar, 19" spare wheel, 4G SIM


Chris_G
Posts: 32
Joined: Mon Aug 15, 2016 11:05 am
Location: Bristol

Re: Jaguar Remote Issues

Post by Chris_G » Tue Sep 26, 2017 11:12 am

Current position appears to be fine but last few journeys are hit and miss, my start and end journeys are sometimes shown as the crow flies and not following the road at all.
3.0SC, Ammonite, 22" Helix Wheels, 825W ICTP, 14 Way seats, Cruise control etc etc etc, Collected 3rd March 2017 :)


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