For security and data protection reasons only the dealership can add and specifically remove users from In Control.ksf wrote: ↑Wed Nov 28, 2018 8:32 amHi,
I have an issue of not being able to ADD VEHICLE to my account. I tried myself, my dealer tried - no luck.
Everything is fine until the last step (Activation) when I submit the form with the nickname and enter PIN code, after pressing NEXT I get message "AN ERROR OCCURRED". We tried together with my local Dealer and later with the Importer different ways (I trigger registration, dealer triggers registration, dealer creates new account, etc.) - same result. Importer even tried to add my car to their account - same error.
when you go to other pages in the portal, I get the notification about the completion of the Vehicle registration, which opens same Activation form and results in same error.
now my case has been filed with the JLR support as neither the Dealer nor Importer was able to resolve this. So waiting for some news now from the Manufacturer.
It cannot be done by a user , otherwise it would be a thief’s charter.
I’d suggest if your dealer cannot help you you Contact Customer Services for your region.