Jaguar InControl Remote - how to add or delete vehicles

Faults and Technical chat for the Jaguar F-Pace.
ksf
Posts: 17
Joined: Tue Nov 27, 2018 12:45 pm

Re: Jaguar InControl Remote - how to add or delete vehicles

Post by ksf » Wed Dec 05, 2018 7:58 am

So now they will try to arrange Telematics Service Desk in UK to help to solve this issue. Not sure when this would happen, will update then later.


RockhopperJ
Posts: 8
Joined: Mon Dec 03, 2018 3:34 pm

Re: Jaguar InControl Remote - how to add or delete vehicles

Post by RockhopperJ » Mon Dec 10, 2018 6:11 pm

ksf wrote:
Sun Dec 02, 2018 1:00 pm
Hi roma0803,

good to know I'm not alone :)
Yes, I got that disclaimer popup too.
I did try creating German account also - did not help. When I was at my dealer we together tried all the possible combinations - no joy.

On Friday I got some response back from the Finland. I was asked to check if the red SOS light is on. which I confirmed that yes, it's on - red.
they also said: "one diagnostic application must be carried out to the vehicle so a workshop visit is required." So I booked visit on Tuesday. maybe I will get some progress then. I hope.
KSF - You are not alone - my car is a UK car delivered within the UK to a previous LandRover Range Rover Owner. My account has had the Range Rover deleted (by me) and initially failed to add the new vehicle as it said it was already registered to another owner. I called my dealer this morning, they reset the account/unlocked the car VIN and now when I log in I get the same issues as you, claims my car is partially set up, asks me to add a nickname etc., then click next only to get the same "An error has occurred" as you. The dealer is baffled and I've logged a ticket with JLR Support who 'claim' this is the first they've heard of this issue!
25t - R-Sport, Caesium Blue, Black/Red 18-Way, Meridian, Interactive Dash, LED headlamps, Power/Fold mirrors, Privacy Glass, Mud Flaps - Born 18/11/18 - Delivered 8/12/18


ksf
Posts: 17
Joined: Tue Nov 27, 2018 12:45 pm

Re: Jaguar InControl Remote - how to add or delete vehicles

Post by ksf » Mon Dec 10, 2018 7:46 pm

sorry to hear that you also have this problem. but at the same time knowing that more cars are affected makes me feel optimistic that the solution is not far away...
I still could not find a suitable time slot to go for this telematics support session.. will try to fix an appointment with my dealer this week.
I somehow think it is something wrong with the server side, not the car itself.. anyway I will update when I have something new. Likewise please post if you get something to share.


roma0803
Posts: 3
Joined: Sat Dec 01, 2018 10:50 am

Re: Jaguar InControl Remote - how to add or delete vehicles

Post by roma0803 » Mon Dec 10, 2018 7:59 pm

I've had support from JLR customer services, but without luck. They forwarded my issue to their tech desk, so maybe they can figure something out. And I have an appointment at my Jaguar dealer next Thursday. He want's to update the software (and in the process give my Apple CarPlay ;-) ) and see if he can solve the issue.

To be continued...


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