[Bob a]

I got a top up on my air conditioning and paid for the top up. I was told if it turned out to be something else I would get the money back.
When it was booked in for the work to resolve the issue, I was told again I would be refunded.
After many phone calls, no call backs from the garage and even taking my card details I still have not got my money.

I am calling back again tomorrow but I should not be having to do all this work and getting poor service back.

It is just not good enough.

 

[Bob a]

I got a couple of emails and phone call today from the garage. They promise the money in my bank today, I will check.
On a positive they were very responsive to the e mail I sent them. He is hoping this episode is a blip.

 

[[email protected]]

Good afternoon Bob a,

Thank you for your PM.

I am concerned to learn of your comments and would like to offer my assistance. Please send me a PM with your VIN and contact details and I would be happy to help.

Many Thanks,

Dan - Jaguar UK

 

[Bob a]

Hi Dan.

Thanks for the offer. This has now been resolved and I have been refunded.

Regards

Bob