Hi .. What I would be interested in is your response to all the quality issues. Most dealers seem to tow the party line and issue very generic statements (as per Jag CS) that do nothing to make me feel confident in spending £60k+ on a product riddled with problems.
Your view much appreciated
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Apologies for the delay, a busy weekend was had!
In the interest of fairness i can only comment on my retailer and the vehicles we have so far provided to customers. We have delivered a relatively large number of F-PACE and haven't had any return to us for any of the noted problems on this forum. I appreciate many will say this is good luck rather than good management however I don't believe that to be true given the number we have delivered.
I am here to try and give people informed advice and guidance, certainly never to argue or cause offence and whilst I am bound to 'tow the company line' I do believe that a good dose of honesty and realism is often helpful!
My personal opinion is whilst it is unacceptable for anybody, purchasing anything, of any given value to experience faults, be it a motor vehicle or a mobile phone or a new home, these things can and do happen. What we tend to find in any retail sector is that the customers who have unfortunately experienced difficulties either through product faults or lacking customer service are much more vocal about them, either through forums or word of mouth, than those who have experienced none of the aforementioned issues and had a seamless, pleasurable purchasing and ownership experience. When people begin to research a new purchase they often start with the internet, which is often the location of the vocalized unfortunate experiences - it is far less often that you see a story of a delighted customer as this, quite rightly, should be the expected outcome.
F-PACE is an absolutely fantastic product but that isn't to say it is entirely infallible, which is true of any manufactured or constructed item. My advice would be to find a retailer you are comfortable with and have supreme confidence in, then should a fault occur you know it would be dealt with without delay and comprehensively
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Thanks for taking the time to respond.
I find it almost unbelievable that you haven't had any cars back in for ICTP issues or to fix the rear suspension problem, but then my dealer tells me the same thing.
I find that almost more worrying. If there is an underlying problem with certain aspects of the car, and the problem is widespread, then it will certainly get dealt with (I say this in the full knowledge of Arianne's Volvo story!) however if these problems are affecting a small percentage of cars then there is a real potential for issues to go unresolved.[/quote]
Hi there,
I think a little more understanding of the process for identifying what are termed as 'common faults' may help - this process is true of any vehicle manufacturer, inclusive of JLR.
When a new issue such as the rear suspension creak is identified in the very first instance and reported to the retailer, they will send what is known as a technical request to the support team at JLR, they will then be issued with a correct course of rectification for the problem - if this is reported once, it stays as an isolated fix.
If this issue, or similar is reported numerous times (I have been told the number is 10) then this will be flagged as a reoccurring issue and further investigation will take place to identify what could potentially be a batch of a faulty component, a mis-aligned bracket, bolt not torqued correctly or software glitch. The collated data will be processed, the cause identified and VIN range of vehicles affected will be issued with what is called an update prior to sale, before they are released to customers to avoid the customer having any quality issues. If the vehicle has already been delivered to the customer prior to the issue being brought to attention then this will be classed as a normal 'Field Service Action' or recall to you and I!
No known issue will go unresolved unless the customer chooses to take their vehicle outside of the Jaguar network for any servicing work - as independent service centres don't have access to JLR's field service action lists.
I am in the privileged position of having the relevant information to hand of course, so please don't take this the wrong way - however I would be very cautious of calling an issue widespread when it affects less than 5% of all vehicles registered by the manufacturer to date.
Of course every manufacturers aim is to produce vehicles which are 100% fault free, however there is always an inherent risk with any product containing so many functional parts, that some may fail, at any given time, which I'm sure you folks actually buying these cars understand.. Unfortunately most of the disappointment can come from misinformation or lack of communication from your retailers!
Apologies for the essay!
