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29 Posts
I know for many it is difficult to admit to oneself, let alone others, that you have made a terrible mistake buying a new Jaguar; male pride gets in the way! Deep down though, we all know that Jaguars are shockingly badly designed, tested and built. My £50K XE-S felt like a kit car built in someone's shed!
Jaguar Land Rover's Director's Executive Dept. have confirmed to me that there is currently no fix for the troublesome ICTP system leaving them no opportunity to "have one go" at fixing the problem before rejection (within 6 months of purchase) becomes a legal right.
Nevertheless, Jaguar Finance were initially a bit reluctant to accept my rejection so I then contacted Jaguar Land Rover's Director's Executive Dept. and also their Press Office threatening to immediately post 15+ videos of the malfunctioning ICTP system onto social media. I also threatened to email all the national and motoring press. I stressed that I would be emphasising that it is shameful of JLR to continue selling vehicles with ICTP installed in the full knowledge that it is inherently unstable and unreliable.
I am pleased to be able to reassure all those currently worried about their decision to buy a Jaguar that it IS possible to reject your vehicles! I have now successfully rejected my XE-S delivered in May '16.
As I said, I dealt with the JLR's Director's Executive Dept. who have arranged with Jaguar Finance (Black Horse) for all of my PCP deposit to be refunded, all the outstanding finance to be settled and all my monthly payments made since taking delivery of the car in May to be refunded plus 8% statutory interest. They have also made an extra ex-gratia payment of £500 to cover "hassle and inconvenience". Effectively the situation is as if the contract never existed and I will have had five month's (admittedly troublesome / frustrating) use of the car for free.
I am looking forward to taking delivery in October of a fully loaded Mercedes-AMG C43 Coupe V6 BiTurbo 4Matic. Mercedes were so pleased that I was "returning to the fold" they have contributed towards the cost of my car hire in the interim period between the dealer taking the XE-S away and me taking delivery of the C43.
My Jaguar will certainly be my first and last British designed and / or built car!
Jaguar Land Rover's Director's Executive Dept. have confirmed to me that there is currently no fix for the troublesome ICTP system leaving them no opportunity to "have one go" at fixing the problem before rejection (within 6 months of purchase) becomes a legal right.
Nevertheless, Jaguar Finance were initially a bit reluctant to accept my rejection so I then contacted Jaguar Land Rover's Director's Executive Dept. and also their Press Office threatening to immediately post 15+ videos of the malfunctioning ICTP system onto social media. I also threatened to email all the national and motoring press. I stressed that I would be emphasising that it is shameful of JLR to continue selling vehicles with ICTP installed in the full knowledge that it is inherently unstable and unreliable.
I am pleased to be able to reassure all those currently worried about their decision to buy a Jaguar that it IS possible to reject your vehicles! I have now successfully rejected my XE-S delivered in May '16.
As I said, I dealt with the JLR's Director's Executive Dept. who have arranged with Jaguar Finance (Black Horse) for all of my PCP deposit to be refunded, all the outstanding finance to be settled and all my monthly payments made since taking delivery of the car in May to be refunded plus 8% statutory interest. They have also made an extra ex-gratia payment of £500 to cover "hassle and inconvenience". Effectively the situation is as if the contract never existed and I will have had five month's (admittedly troublesome / frustrating) use of the car for free.
I am looking forward to taking delivery in October of a fully loaded Mercedes-AMG C43 Coupe V6 BiTurbo 4Matic. Mercedes were so pleased that I was "returning to the fold" they have contributed towards the cost of my car hire in the interim period between the dealer taking the XE-S away and me taking delivery of the C43.
My Jaguar will certainly be my first and last British designed and / or built car!