Hi all, I though I'd share my experience thus far being with my FE for 2days.
I picked my FE upon on Sat, I was told that it had been valeted and pureguarded, on closer inspection as one would do with a mere hand swipe across the veneers/plastics/leather, there was dust in the cabin, the dealer commented it's the dirty London environment... hmmmmmm I'll put that to one side for now.... after we completed all paperwork I obviously got in and drove off, stopping for a bite to eat at a restaurant before leaving London, on exiting the vehicle I inspected the car more thoroughly externally . ..and it was filthy.. in places that if 'detailed' as the dealer had said... it would not be dirty so easily or quickly... by merely driving 1-2mile... I inspected the cabin and found black greasy finger print smudged on the seat adjustments switches (as they're white/oyster)... as well as crazy dust... I noted the dealers mileage and it was minimal 15miles... so I can't see how he drove the car across town to apparently a detailer/valet there; as he had suggested earlier.
Worse still (Sunday) went to start the car and nothing!!! I had to call Jag assist... found out that the dealer had jumped the car for hand over (hadn't even prepped the car; charged the battery) so I assume it had been in storage for some time*, Jag assist guy even showed me the power points (jump points under the bonnet) that are normally enclosed in a plastic box, that were outside of their housing suggesting someone had already jumped the vehicle assuming they'd left the points exposed to do again or had done repeatedly and wanted easy access.
Annoyed as hell, and after the Jag assist guy left, I drove the car to a 'detailer' for an inspection and no the car hasn't been 'pure guarded' and I already know it was never valeted. .. so... I'm fuming the dealer had tried (did at the time) duped me....
*I have a friend at JLR who actually this morning pulled info off a system to when the dealer has had the car... and such time I can only assume it's been stowed.
I agreed pure guard paint sealant at £499 on the vehicle exterior paintwork as well as on all carpet etc in the cabin (scotch guarded or whatever it is), but invoice states £299 for pureguard 2kit, I have the kit.. but perfectly understand the dealer tried to pull a fast 1 as no paint sealant used on vehicle.
I will be looking for immense compensation or will hand the vehicle back, and place an order with another dealer. . for an FE given JLR have cancelled orders on their books. I'd name and shame the dealer but will hold out for now... I'm simply shocked.... and more I read and understand what's been missed off the FE compared to the launch spec is shocking.... no AdSR etc etc load space retainer... as is contract law of the UK: once an offer has been made and money exchanged as acceptance of said offer that is a legal contract and cannot be changed without both parties agreeing to it... it's a 65k vehicle.. that's been watered down somewhat by JLR from the spec agreed upon... compounded by ass hole dealers pulling fast ones. ..
Thoughts anyone?. . Best way to proceed in such situation? . anyone else had a bad experience?
I picked my FE upon on Sat, I was told that it had been valeted and pureguarded, on closer inspection as one would do with a mere hand swipe across the veneers/plastics/leather, there was dust in the cabin, the dealer commented it's the dirty London environment... hmmmmmm I'll put that to one side for now.... after we completed all paperwork I obviously got in and drove off, stopping for a bite to eat at a restaurant before leaving London, on exiting the vehicle I inspected the car more thoroughly externally . ..and it was filthy.. in places that if 'detailed' as the dealer had said... it would not be dirty so easily or quickly... by merely driving 1-2mile... I inspected the cabin and found black greasy finger print smudged on the seat adjustments switches (as they're white/oyster)... as well as crazy dust... I noted the dealers mileage and it was minimal 15miles... so I can't see how he drove the car across town to apparently a detailer/valet there; as he had suggested earlier.
Worse still (Sunday) went to start the car and nothing!!! I had to call Jag assist... found out that the dealer had jumped the car for hand over (hadn't even prepped the car; charged the battery) so I assume it had been in storage for some time*, Jag assist guy even showed me the power points (jump points under the bonnet) that are normally enclosed in a plastic box, that were outside of their housing suggesting someone had already jumped the vehicle assuming they'd left the points exposed to do again or had done repeatedly and wanted easy access.
Annoyed as hell, and after the Jag assist guy left, I drove the car to a 'detailer' for an inspection and no the car hasn't been 'pure guarded' and I already know it was never valeted. .. so... I'm fuming the dealer had tried (did at the time) duped me....
*I have a friend at JLR who actually this morning pulled info off a system to when the dealer has had the car... and such time I can only assume it's been stowed.
I agreed pure guard paint sealant at £499 on the vehicle exterior paintwork as well as on all carpet etc in the cabin (scotch guarded or whatever it is), but invoice states £299 for pureguard 2kit, I have the kit.. but perfectly understand the dealer tried to pull a fast 1 as no paint sealant used on vehicle.
I will be looking for immense compensation or will hand the vehicle back, and place an order with another dealer. . for an FE given JLR have cancelled orders on their books. I'd name and shame the dealer but will hold out for now... I'm simply shocked.... and more I read and understand what's been missed off the FE compared to the launch spec is shocking.... no AdSR etc etc load space retainer... as is contract law of the UK: once an offer has been made and money exchanged as acceptance of said offer that is a legal contract and cannot be changed without both parties agreeing to it... it's a 65k vehicle.. that's been watered down somewhat by JLR from the spec agreed upon... compounded by ass hole dealers pulling fast ones. ..
Thoughts anyone?. . Best way to proceed in such situation? . anyone else had a bad experience?