DIW said:
Sorry, meant to say tick them up in my "Has anyone" thread so that we can help to alleviate some of the fear and trepidation (overkill intended) being suffered by those members of the Forum who are still to collect their vehicle and who turned to the Blog in the hope of some much more encouraging reading.
It seems you do t want to hear from those of us with problems, I am get a bit fed up of feeling I need to justify myself to talk about faults.
For the avoidance of doubt! I like the car, it's a great drive BUT there are issues and by reading this you can arm yourself with what to look for when you get your car, or you can choose to put on the rose tinted glasses put your fingers in your ears and hope for the best. And indeed I hope you get a great car with no issues BUT you may not and personally I would like to know what to look out for.
I totally agree the people with less issues are less likely to come on here to say how great the car is, they are probably to busy enjoying it and lack the motivation of those with issues.
I sincerely hope JLR read this and fix the issues we declare so that those of you waiting for vehicles have less issues.
However being unable to drive my nice new shiny Jag for a week at less than two weeks old due to defective part (s) is p*ss poor. I have been lucky enough over the years to have approx 12 new cars, only one has ever had a fault in the first three years of ownership that stranded me by the roadside and none have needed more than a day with service dept.
Even with a Monetgo, Escorts, Sierra's Cavaliars (company stuff I was doing 35-50k miles a year in no problems, fiesta, VW up for my children, better dealership sales experience, boringly reliable. All my German stuff fine.
So summary for new customers to the marque:
1. My sales experience with both the Dealer and Jag, poor if you want to know why private message me or look at my old posts
2. I fail to understand why for brand pitching against other premium brands why JLR CS process is so poor, i.e. Why do they make the dealerships photograph faults and take days to approve repairs, is it they don't trust the dealers to be honest and it will cost JLR money, the result is simple repairs take much longer than necessary which results in poor customer service. The regime seems designed to save as much money for JLR as possible DESPITE the effect on the customer who has just forked out a considerable sum. This is NOT the behaviour of a brand that cares about its customers.
3. Despite this the Design of the FP is great, it is in a category of one in terms of its dynamics versus space. It's engaging to drive.
4. But so far the execution as Jag ramps up to becoming a volume producer for the first time in its history has been variable, some cosmetic issues panel alignment etc., fortunately less mechanical and the dreaded s/w issues (harder to fix) with ITCP
5. Once execution becomes consistent and the s/w issue is fixed it will be great.
6. On balance I think JLR have great design, a very well developed understanding of how to price there cars (to generate maximum profit) but no real conception of what good customer service is, compounded by a dealer network that hasn't had this volume to deal with before. I think this last point is due to being a niche producer rather than volume and once they get through the growing pains they will hopefully grasp that to be seen as premium it's not just design and price but the service needs to reflect that too to earn the right to be viewed as a premium product.
