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Discussion Starter · #1 ·
Started getting a rubbing - creaking noise - couldn't really tell where from, but under the car generally.
Occurring randomly on and off, mostly on!!
Sounded like a piece of wheel arch trim or similar rubbing on a tyre.
Had a good look under and around all wheel arches - nothing obvious.

Took into dealer Barbagallo (Perth Western Oz).
They reported back that a rubber boot on a front (right?) half shaft was rubbing on a bracket.
Asked what had changed or moved to start the noise...um er well er its like um - you know the drill. mild BBB.
Anyway......warranty spares ex UK....about 2 weeks away....ok to drive meanwhile they said.

Again, stuff happens its how its dealt with and actually remedied that matters.

((3.0 diesel S, 20", production date 1 May 2016, delivered 2 Aug 2016, the first one on the road in Perth, Western Australia.
Got about 4,000km on the clock now.))
 

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dawesbd said:
Started getting a rubbing - creaking noise - couldn't really tell where from, but under the car generally.
Occurring randomly on and off, mostly on!!
Sounded like a piece of wheel arch trim or similar rubbing on a tyre.
Had a good look under and around all wheel arches - nothing obvious.

Took into dealer Barbagallo (Perth Western Oz).
They reported back that a rubber boot on a front (right?) half shaft was rubbing on a bracket.
Asked what had changed or moved to start the noise...um er well er its like um - you know the drill. mild BBB.
Anyway......warranty spares ex UK....about 2 weeks away....ok to drive meanwhile they said.

Again, stuff happens its how its dealt with and actually remedied that matters.

((3.0 diesel S, 20", production date 1 May 2016, delivered 2 Aug 2016, the first one on the road in Perth, Western Australia.
Got about 4,000km on the clock now.))
Thats not great news, i guess this will be the issue for you being in Australia awaiting parts to come over if its out of the normal items.
 

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Well well well...
I must have missed this thread first time around as I was about to add my story.

I had the same noise, they diagnosed it as a piece of trim hitting the half shalf, and decided a new bracket was to be ordered and fitted.

Two weeks later, it went in yesterday to include today for the software update as well, and here is the bad news.

It turned out not to be anything rubbing the half shaft, and they are now replacing the complete diff housing and need it for another day. I do not know any more detail at the moment, but they tell it me it was a much bigger job than was originally thought
 

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I got my car back from dealer yesterday with all rear suspension work done, but dealer said they were starting to get complaints about noises from left hand front suspension and expected a Jaguar update for this some time soon (not sure of timescale or what soon means but if its known then its in the queue which is a plus!). Just adding this to the thread as it could all be the same issue.

Now paranoid of hearing any noises and have deliberately aimed at pot holes to try to provoke a noise, so far so good, will wait for it to majestically arrive!
 

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The noise is not provokable, it is a very similar to a wheel bearing breaking down if anyone remembers that noise from older cars? a grumbling metal on metal noise.

The dealership have just phoned to confirm it is not the diff, it is a bearing set between the diff and one of the wheels, complete replacement.

If you pull off slowly or reversing with the window down and the stereo off, you will hear the noise I assure you, no more than 10mph.
 

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Thanks I'll give that a go! My dealer didn't details the exact problem, so this is very helpful. I'm not expecting a problem, just being proactive to avoid major issues. I'd rather know in advance and avoid catastrophic failure at speed!
 

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Just a heads up but there is a jaguar recall already in place for this, not sure why some dealers are acting like they do not know, it's on topix as a recall.
 

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Jagfpacejk said:
Just a heads up but there is a jaguar recall already in place for this, not sure why some dealers are acting like they do not know, it's on topix as a recall.
You are spot on, it has just arrived on topix, and as a result my car is now being fitted with more replacement hardware, needing more time to sort the grumbling as they are not happy with the outcome of the first fix....
 

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F-Pace S said:
Jagfpacejk said:
Just a heads up but there is a jaguar recall already in place for this, not sure why some dealers are acting like they do not know, it's on topix as a recall.
You are spot on, it has just arrived on topix, and as a result my car is now being fitted with more replacement hardware, needing more time to sort the grumbling as they are not happy with the outcome of the first fix....
What is the Topix campaign reference?
 

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Russell said:
F-Pace S said:
Jagfpacejk said:
Just a heads up but there is a jaguar recall already in place for this, not sure why some dealers are acting like they do not know, it's on topix as a recall.
You are spot on, it has just arrived on topix, and as a result my car is now being fitted with more replacement hardware, needing more time to sort the grumbling as they are not happy with the outcome of the first fix....
What is the Topix campaign reference?
No idea I am afraid Russell, the dealer told me it was on there..
 

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Discussion Starter · #13 ·
First, the good news.

And now for the bad news:-

The grinding rubbing noise I got in Nov 2016 (~4500km) was fixed by the dealer (Barbagallo Perth Western Oz) by replacing a front half shaft housing and bearing assembly (or similar). It looked like a serious bit of kit anyway.

Well, my end of the year 'gift' (28 Dec 2016) was the SAME noise from the front area again...I'm guessing its the other side this time (~6500km).
Just back from hols, so she'll go in for assessment etc this week..........to be continued.

Thus far the car has been into the workshop (for assessment, then wait for mechanical spares, then actual repairs) about every 1250km.
Is this going to carry on?????? On what basis could you state - NO, this is the last of the problems, trust me I'm an expert.
Importantly, would I have bought this new car had I known the extent of the problems - well would I, punk?
Not happy, Jan.
 

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I forgot to update this on mine...

Car delivered 14th Oct, back in for noise that week, after parts ordered, went in on 21st November, and I have not seen it since. A number of items has been changed with no success, driveshafts, diff casing, sump and still it has the noise. Several other people in the UK have reported the noise, and JLR asked if they could keep my car as a guinea pig for the country, which they rejected and reordered a new car for me for February.

To date, they still have a noise and are still changing parts.
 

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Discussion Starter · #15 ·
FPace in the dealer workshop today 11 Jan 17.
The noise is indeed from the front half shaft bearing assembly - the one that failed and replaced about 2,000 km ago....yep, the replacement bearing itself has failed!
Dealer has retained the car ... awaiting direction from Jaguar about what to do .... to be continued.

Postulating that there's a 'real' problem here.
?Alignments/tolerances of the shaft(s), bearings, housings through the front drive line system?? F knows.

What I do know is that this premium top quality product is off the road AGAIN and - unfortunately - v close to rejection and return under Australian Consumer Law.

3.0 diesel S, 20", production date 1 May 2016, delivered 2 Aug 2016, the first one on the road in Perth, Western Australia.
Got about 6,500 km on the clock now.
 

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If they can't get the bonnet and boot to line up on some cars, it doesn't surprise me that they can't do the same with the drive train assembly either!!!
Wonder if it's within thier so called tolerances?
Just thinking like an engineer here.... if the car was manufactured slightly twisted by an non identified error on the line that manufactures 3 different vehicles then could this lead to miss fitting panels and extra stress on non aligned drive components..... resulting in premature failures of the latter.... or is it just that the quality of some of the parts are dire?
I know I have been either very fortunate not to have any issues.... so far!!! Again just wish they would start being honest about problems rather than the "better to appear arrogant ,than incompetent " attitude they display by not informing customers about things.
 

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The front nose panel lining up is more likely to be a result of a cheap moulding. Plastic moves when it is removed from a mould, something this large can twist, deform while still hot from the pattern and that could make all the difference. Jaguar are not exactly experts in plastic bodies, crikey their whole philosophy was to buy steel body panels made on the cheapest dies and then lead load them... then they went to better steel and aluminium panels so they could use a better paint system (which needed heating to higher temperatures than the lead could handle!) but never plastic.

Frankly Jaguar have always been good at ideas and bad at production, but that I think sums up UK engineering as a whole!
 

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Understand the moulding process as the second of my engineering apprenticeships was served as a plastic injection mould toolmaker. I would imagine something the size and complicated shape as the boot and even more so the front cowling around the lights and wings would be second stage cooled on a specific fixture to minimise any distortion. The same company would no doubt be producing the front panels for all the current jaguars.... unless they are dual sourcing to meet demand, and one company is not quite as
Good as the other.... and once it had been built up, painted and fitted out with lights etc off site which they are.... no realises until it gets bolted on that no amount of adjustments can align the different panels!!
Very tricky stuff plastics at times, even the slightest difference in material batch / temp and pressure etc in the moulding process can cause unseen faults and issues!!
 
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