That would be Pentland Jaguar. Had a mixed bag with them. Requested a PDF brochure from the Jaguar website. Of course, you have to give your contact details to get the download link (that really annoys me). E-mail duly arrives with a link for the brochure download and the price list download. Only, when you click on the price list, it too just links to the brochure! Great! Next day, salesperson #1 e-mails me a price list and then rings and leaves a voicemail message to say he's mailed me a price list [err... I know, I do check my e-mails]. The next day, I get another voicemail from him reminding me that he'd sent me a price list. To me, this was now bordering on harassment, and after reading a less than complimentary review of salesperson #1 on Facebook, I decided to to organise a test drive with whoever was free when it suited me. Enter salesperson #2. Yes, he had some very detailed product knowledge, and eventually let me test drive the car around my local roads, but he talked and talked and talked. Test drive booked at 4pm, started at 4.30pm (he ran late). Following that, I built an initial order on the configurator and placed deposit - by now it was 7pm and closing time!!! At no point were we offered a tea or coffee by him! Apparently, a few weeks later, he went long term sick and eventually left. Enter salesperson #3, who picked up the order after the demise of #2. This is Diane, who has been great - she invited me in for a cuppa last week just so we had chance to meet before the handover. Shame I didn't deal with her from the outset! Receptionist there makes a great cup of tea, too.
Ah, Edinburgh Audi. Vey slick, but a bit soulless. Used them for servicing until 2011. Long story short, after they tried to scam me on a couple of things, I could no longer trust them. Subsequently, I took all my service work to Autohaus, an authorised independent at nearby Bilston and have enjoyed much lower labour rates ever since. It was setup by a couple of ex Edinburgh Audi technicians and they know their stuff.
I do have some sympathy for dealers. Some customers like to have salesfolk show an interest or make a fuss over them. Some, like me, like to be left alone until they ask for help. If I can get in and out of a dealer and do my initial research without anyone speaking to me, I'm happy! However, what pleases one customer, annoys another. That's one thing I'll say for Edinburgh Audi - you walk in and are promptly greeted by one of the receptionists. If you say you just want to have a look around, no salesperson will come near you. If you ask for advice or help, it will be given. Works for me.
Pentland has come good for me so far. Had I read Arianne's reviews of Cleland's first, I'd probably have gone there instead. Still, if Pentland can't deliver on the service side, I know Cleland's aren't that far away. It's great know to know that some small dealers can still survive in this day amongst the conglomerates.