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After DAL & Jagcat's report of their tour of the Solihull plant, I thought I would email them (Jaguar that is, not D & J!) to see if I did the same - whether I would be guaranteed to see a selection of F-Paces on the day or would it be pot luck.
After a week, I got the following reply:
Good Afternoon Mr XXXXXX,
I have been passed your details by one of my colleagues to arrange for you to come to Solihull for a configuration experience of an FPACE. Our nest available appointment is Weds 6th April at either 09:00 or 13:00. Please let me know if either of those times are convenient for you, if not we can look into other dates.
As part of the experience, brunch/lunch will be served on arrival, follwed by an introduction to the FPACE and the various options available and a look at a FPACE, which we hope to source in Ammonite Grey with Black Pack.
We will then take you on a short tour of the FPACE production facilities to show you how they are assembled, as well as giving you an opportunity to see many different combinations of interior trim and exterior paint. On your return to the Visitor Centre, we can then finish with a discussion of everything you have seen on the tour and hopefully come up with a finalised specification for your order.
I know you have seen Caesium Blue and Italian Racing Red and are interested in the Ammonite Grey with black pack, but if you could provide details of your order, and/or common or factory order, that will help me best prepare for your visit.
This sounds fantastic and I was sure - given the reports from the others that this would be a great way to spend half a day. HOWEVER, here comes the catch:
The cost of the experience is £325 for 2 people for all of the above.
I have not replied yet, because I found this charge astonishing / borderline insulting. I have lodged a deposit for what is likely to be a £60k car, but for what is essentially a sales consultation I am being expected to pay another £325! I could understand if this was at least partially refundable against the purchase price, but there is certainly no mention of it.
Am I alone in thinking this unreasonable? I am sure it would be a great trip, but why do I have to pay 3-4 times what a casual visitor pays for a standard tour?
After a week, I got the following reply:
Good Afternoon Mr XXXXXX,
I have been passed your details by one of my colleagues to arrange for you to come to Solihull for a configuration experience of an FPACE. Our nest available appointment is Weds 6th April at either 09:00 or 13:00. Please let me know if either of those times are convenient for you, if not we can look into other dates.
As part of the experience, brunch/lunch will be served on arrival, follwed by an introduction to the FPACE and the various options available and a look at a FPACE, which we hope to source in Ammonite Grey with Black Pack.
We will then take you on a short tour of the FPACE production facilities to show you how they are assembled, as well as giving you an opportunity to see many different combinations of interior trim and exterior paint. On your return to the Visitor Centre, we can then finish with a discussion of everything you have seen on the tour and hopefully come up with a finalised specification for your order.
I know you have seen Caesium Blue and Italian Racing Red and are interested in the Ammonite Grey with black pack, but if you could provide details of your order, and/or common or factory order, that will help me best prepare for your visit.
This sounds fantastic and I was sure - given the reports from the others that this would be a great way to spend half a day. HOWEVER, here comes the catch:
The cost of the experience is £325 for 2 people for all of the above.
I have not replied yet, because I found this charge astonishing / borderline insulting. I have lodged a deposit for what is likely to be a £60k car, but for what is essentially a sales consultation I am being expected to pay another £325! I could understand if this was at least partially refundable against the purchase price, but there is certainly no mention of it.
Am I alone in thinking this unreasonable? I am sure it would be a great trip, but why do I have to pay 3-4 times what a casual visitor pays for a standard tour?
