[SilverCat]

Just over 3 years old, under 30k miles, and my beautiful cat is dead! It was sounding like a machine gun under the bonnet! Jaguar mechanics have found bits of turbo and other debris in the oil. New engine required, now awaiting specialist RAC engineer to inspect it (RAC warranty) before hopefully giving the dealer the go-ahead to do the work. Absolutely gutted!

 

[4641]

Just over 3 years old, under 30k miles, and my beautiful cat is dead! It was sounding like a machine gun under the bonnet! Jaguar mechanics have found bits of turbo and other debris in the oil. New engine required, now awaiting specialist RAC engineer to inspect it (RAC warranty) before hopefully giving the dealer the go-ahead to do the work. Absolutely gutted!

Hope it’s approved, an expensive job otherwise!

 

[Jagfpacejk]

That's a very low mileage car, wonder what failed, good luck with the claim.

 

[Deltasierra]

Do let us know the cost of repair and the limitations of the RAC warranty, it going to be expensive.

 

[SilverCat]

New engine will be £17k! RAC warranty won’t cover full cost of labour at my Jag dealer (think it was an option to protect a higher rate, will have to check), so potentially a £2k bill for me
Dealer is asking Jaguar to offer some help, fingers crossed! I’m now 3 weeks catless, over £1k in the hole for car rentals. RAC will cover 7 days car hire once the final approval is received…

 

[Jagfpacejk]

New engine will be £17k! RAC warranty won’t cover full cost of labour at my Jag dealer (think it was an option to protect a higher rate, will have to check), so potentially a £2k bill for me
Dealer is asking Jaguar to offer some help, fingers crossed! I’m now 3 weeks catless, over £1k in the hole for car rentals. RAC will cover 7 days car hire once the final approval is received…

Fingers crossed for you.

 

[swalker86]

ouch thats not good Turbo in the oil?!?!? there is an oil feed to the turbo but that is bearings only its near on impossible for turbo to get into the oil. I am goign to say the engine jumped a tooth maybe and its bits of piston?
did it happen when you lifted off by any chance can you remember.

 

[SilverCat]

ouch thats not good Turbo in the oil?!?!? there is an oil feed to the turbo but that is bearings only its near on impossible for turbo to get into the oil. I am goign to say the engine jumped a tooth maybe and its bits of piston?
did it happen when you lifted off by any chance can you remember.

Just reporting what they told me…noise started as a very soft thumping, we thought there was a jackhammer going somewhere in the distance, then more like a stone stuck in a tyre…gradually louder but sometimes going away. Very odd. Don’t suppose I’ll ever get much more detail from Jag, but I’d really like my car back sometime 😕

 

[swalker86]

does sound like the cam timing got out of wack. I really do hope you get things sorted with little hassle and expense. keep us posted

 

[SilverCat]

Update: the dealer asked Jaguar to help with the cost, and they agreed to pay for the replacement engine! So the RAC will save £15k, and I’ll save the £2k excess.😀
I’ve asked the RAC if they’ll help cover more of my hire car costs (over £2k so far!)…the policy only covers 7 days at £50/day. Hopefully as they’re dodging such a huge cost they’ll help me out…
Might get my cat back in about a week….fingers crossed!

 

[SilverCat]

Finally got the car back with its new engine, done a couple of hundred miles….so far so good. No definitive cause for the failure, they suspect big end bearings.
RAC warranty (ALA/Assurant) are so far refusing to pay any hire car fees beyond the £350 in the contract, despite Jaguar saving them the £17k repair cost….I’m still arguing with them As hire cars cost me £2.5k!
So, massive thumbs up to JLR for funding the new engine. and a huge raspberry to RAC / ALA.

 

[Apollya]

Cat, I just had the same happen on my 5 yr old (2017) 55k miles 2.0D AWD R-Sport last week. Turbo unit failed shredding engine and DPF with no warning or symptoms. Closest dealer has been straight on to JLR, who initially have offered 80%, but I’m pushing back as I want 100% or replacement and have cited Consumer Rights Act if 2015. Did you need to do anything or argue for them to cover the repair in full?

 

[SilverCat]

Cat, I just had the same happen on my 5 yr old (2017) 55k miles 2.0D AWD R-Sport last week. Turbo unit failed shredding engine and DPF with no warning or symptoms. Closest dealer has been straight on to JLR, who initially have offered 80%, but I’m pushing back as I want 100% or replacement and have cited Consumer Rights Act if 2015. Did you need to do anything or argue for them to cover the repair in full?

Hi Apollya. No, the dealer initiated the discussion with Jaguar. I didn't expect Jag to help as the car was out of warranty. I imagine they helped because it was only just out of warranty and hadn't even covered 30k miles. The fact that I was a repeat customer seems to have helped too. Slightly surprised they're offering you anything, seeing as your car is that much older, but good luck! Keep us posted.

 

[Apollya]

Hi Apollya. No, the dealer initiated the discussion with Jaguar. I didn't expect Jag to help as the car was out of warranty. I imagine they helped because it was only just out of warranty and hadn't even covered 30k miles. The fact that I was a repeat customer seems to have helped too. Slightly surprised they're offering you anything, seeing as your car is that much older, but good luck! Keep us posted.

like you the dealer initially referred the case to Jaguar on my behalf without me knowing or being asked and it looks like already pushed back initial offer for it to be increased to 80%. I called Jaguar crc myself today and initially the customer service advisor wouldn’t budge at all. I re-affirmed my position and insisted the case be escalated to a manager to contact me. The manager has reviewed and called me back to inform that It has been approved for 100% and it was a training issue and error not to approve at that level.

I was also dreading dealing with this, very poor experiences in the past within warranty periods and had to contact CEO and deal with the executive office for resolution (I don’t back down easy). I had also presumed that it is well out of warranty so they would just brush it off, but in doing a little research this seems a common fault in JLR vehicles as a whole and there have been attempts at class action law suits in the US for disco sport, LR2 and a few other LR/RR vehicles. I made this point clearly and also that I have seen other reports of turbo failures in F-pace ingenium engines. I also mentioned that I had engaged and instructed Leigh Day solicitors for diesel emissions claims.
And then kept repeating my rights under Consumer Rights Act of 2015, which extend to 6 years for faulty goods, meaning I can in fact reject the vehicle in its entirety as faulty, but have to give them a single chance first to repair or replace at no cost to me in a reasonable time frame without causing me unavoidable inconvenience.