[Shooper47]

Looking for some guidance
I have incontrol set up on PC also have access to incontrol remote.

I can see LIVE on pc the apps however this is where it stops?

can’t login to navigation with email (registered on Jaguar here)
Can’t login to live in car?

have 4g icon and full bars, and also when connected to house Wi-Fi still can’t login to navigation or live?
Also tried with different 4g sim, still no joy?

looked at Wi-Fi settings and DNS 2 is missing?

totally lost

 

[Dan_Veluwe]

Login to "here" is not directly possible.

After you set an account up with 'incontrol' , it can take up to 36hrs before you can access the " Jaguar Route Planner ".

Has nothing to do with DNS settings of your cars wifi..

Please make a 'signature' in your profile. Ad data on your car like year/type/engine trimlevel. Just so everybody knows the goalposts..

 

[Shooper47]

Login to "here" is not directly possible.

After you set an account up with 'incontrol' , it can take up to 36hrs before you can access the " Jaguar Route Planner ".

Has nothing to do with DNS settings of your cars wifi..

Please make a 'signature' in your profile. Ad data on your car like year/type/engine trimlevel. Just so everybody knows the goalposts..

 

[Shooper47]

@Dan_Veluwe,
not sure how to add signature at present

I have 2018 F pace, 3.0d S with incontrol pro?

still no joy with connection

 

[Rog_N]

Does your sim support data?
have you tried connecting to your house Wi-Fi rather than via the sim?

 

[Shooper47]

Does your sim support data?
have you tried connecting to your house Wi-Fi rather than via the sim?

@Rog_N both house Wi-Fi and sim has no internet connectivity?

 

[Shooper47]

@Rog_N both house Wi-Fi and sim has no internet connectivity?

@Rog_N both house Wi-Fi and sim has no internet connectivity?

Just been reading through other posts, seems it needs a VSS (vehicle shared secrets) update?

 

[Dan_Veluwe]

I would not use the webbrowser in the car to login to "here.maps". Just go behind a desktop/laptop. From the picture of your cardisplay I can see "4G" ,
its inverted to what I'm used to (continent), but it seems to refer to an onboard simcard. Did you try the navigation itself already, in the car ?
Look for settings/navigation, its under the two 'meshing wheels' symbol.

But if you just go to navigation, it must ask you to login to an account : that is the same pw etc as "in control".

So go to navigation, if it doesn't ask you to log in, try to go to the " rubic cube symbol" , that gives you access to more settings.

The online manual must have something for you to work with also (profiles eg) :

Jaguar Owner Information

www.ownerinfo.jaguar.com

As it says, if your 'in control' account is functional, you can login also "here"

https://my.jaguar.co.uk/login?redirectUrl=[URL]https://my.jaguar.co.uk/my-account&action=login

[/URL]


.. and for maps/updates try to login (top RH side on screen):

https://www.jaguar.co.uk/owners/incontrol/touch/map-updates.html

 

[Dan_Veluwe]

@Shooper47

Sorry, I completely overlooked the issue.. You can not connect to internet from the car it seems ?

Try something different.

Go into your mobile. Pair your car with bleutooth to your phone. You have to go to phone BT pairing in the car menu also.

Also pair your car through WiFi with your car, by using your phone as a "hotspot" ; this might elope safety settings in your home internet router
that might hinder directly connecting the car to your home internet.

You don't need a 'life' 4G connection from the carsim, to connect with WiFi of the car to an outside hotspot.

If you still can not log into your navigation system in the car, through the navigation directly, I would go to a dealer if I where you, or a local indy..

 

[Shooper47]

So apparently I needed a new TCU, car been at JLR for a week and they cannot program the new TCU to the car

 

[cutlea01]

Have they escalated to Jaguar technical for assistance? I hear this so often with dealers, unable to use SDD or Pathfinder to do anything "out of the ordinary". Took my local dealer 2 attempts to add a new key fob.

 

[Shooper47]

Have they escalated to Jaguar technical for assistance? I hear this so often with dealers, unable to use SDD or Pathfinder to do anything "out of the ordinary". Took my local dealer 2 attempts to add a new key fob.

Yes they are working with JLR TA, the dealer now has 3 vehicles in same issue?

 

[tim4lymm]

I had the same issue when the car stopped talking to the outside world ( August 2020).
I contacted Jaguar tech support and they told me to take the car in to the dealer for a TCU software update, which I did and it worked. They did have a spare TCU on hand but it wasn't needed.
They have to plug the car into the JLR network and then book a slot with an online tech support person, who sorts the software out over the net.
Car has been fine since.
Incidentally, the dealer explained that they couldn't give me a timescale as it was out of their control, dependant on availabilty of the JLR tech support slots and their ability to sort it.
Fortunately, it was done overnight and successful - I got the car back the following day. Good luck !.