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Disappointed in presentation of my new car

6K views 10 replies 5 participants last post by  Samal 
#1 ·
The car was purchased new from midlands dealer. Whilst looking around it prior to collection I noticed the drivers door lower trim was not flush (see image). The dealer informed me that this was normal.... its not. I took the vehicle back after 2 weeks and it was fitted with a new lower pane;.. great. But the inner edge of the panel is white. The leading edge is visible every time the door is opened. (Its an all black car with additional black pack!!) I can not understand why a professional engineeer would not realise this and sort it first. (See images).

The bodywork has scratches, Minor ones but one on bonnet is deep (image).

Other than that, great car.
 

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#4 ·
Looks like they ordered the plate for the bottom of the door and only sprayed one side.

Re the bonnet ...That's deep! I'd be fuming .
And I wouldn't have driven off with it like that

I'd get the bonnet repaired by the dealer , tell him if it's not repaired properly you will use your rights to reject the vehicle..

Remember under Consumer Rights Act you have 30 days to reject without any financial loss.
 
#6 ·
Def get it in writing that they will repair both and provide you with a paint depth reading as they will try and compound it.

Say that if they do not repair to new standards then you will reject the vehicle.

That is terrible service for an expensive new car.

Once you say poss rejection they should sort it asap.
 
#7 ·
You need to sort it now whilst it is only a few days old. I would ask for a Replacement or all items 100% fixed / a loan car / any financial payments suspended or they pay until it is corrected with a proper handover check list completed.
 
#8 ·
Samal said:
Thanks for the advise. Wil do
I'd also send this by email don't just rely on phone calls:

Attach the photographs and clearly state if the vehicle is not repaired to "as new condition" you hereby notif you ( the dealership) that it will be rejected in accordance with the Consumer Rights Act 2015 "short term" right to reject for poor and unsatisfactory quality.

That way you have covered the fact of your intentions and they can't then back track or deny this. It may seem a bit formal but better your covered than not.

The short term right to reject for a full refund lasts for only 30 days from collection, but the clock stops ticking whilst it's in for repair. They have to do the repair st no inconvenience so you should get a courtesy car. They also have to complete the repair in a reasonable time frame.

You can of course request a replacement , it's your choice not the dealers.
 
#9 ·
Just to play devil's advocate a little... are you absolutely sure the bonnet scratches where there in the showroom when you collected the car? Because they look just like stone chips to me, and your dealer will argue that they happened when you drove away.

Sadly minor scratches (swirl marks) on the body work are to expected on a new car, as dealers simply don't employ people capable of washing cars safely. Mine needed £1100 worth of work at a detaile to get it looking right when it was new.

The door panel is shocking though, they haven't a leg to stand on with that.
 
#10 ·
Hi

The car was a stock vehicle. I don't think it was prepared properly. It arrived with mould on window seals.
 

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#11 ·
Thank you all for your help. Stacie at Jag CS has been in touch through this site. The forum works
 
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