June16 said:
Mike did you put your card in a phone before using it in the car
Or just straight into the car ?
I have heard that phones can turn off data if sim is out in a phone first this leads to the unsupported message.
No reports of 3 data Sims not working in Audi or Mercedes either, I did come across the same " we only support devices such as phones tablets response " but that appears to be the stance of all data only card providers since 2015. So the fact they say unsupported doesn't mean it won't work.Its just card providers are not interested in helping car owners.
The lack of anyone else having issues would make me think the car has an issue.
Have you updated to phase 4 (18c software) EPace forum seems to indicate unsupported SIM messages have been resolved in later ICTP software updates.
Hi June16,
Merry Christmas and Happy New Year.
So, when the issue first appeared whilst on the continent last week, it was working fine and then abruptly stopped with the "SIM not supported" message. That actual SIM had been in the car since November 2018 and worked fine. Prior to that I had a 12 months/12GB 3 SIM in for the preceding year (Nov 2017-Nov 2018 without so much as a single blip - all worked perfectly)
I did, once the SIM presented that SIM not Supported issue, take it out and put it into my iPAD to test, and it worked fine in there. Then, when I got the replacement 3 SIM (obv linked to the same data plan/account or however the record the data usage) from the 3 shop, that went directly into the car, and immediately showed as "SIM not supported"
I smithed to a Plusnet SIM yesterday afternoon (2GB/unlimited minutes/unlimited texts per month for £6.50) and it initially worked with a 4G symbol but after about 5 minutes, went to SIM not supported.
I now have a GiffGaff SIM int there (also 2GB/250min/unlimited texts) for £7.50 per month, and that seems to be working (at the moment). Opted for GiffGaff as they run on the O2 network, and my O2 mobile phone SIM worked perfectly for a number of hours yesterday as a test.
I have raised th issue with the dealer and requested they the a look, as no-one else appears to have the same issue, and they are willing to and are waiting for me to book the vehicle in.
I have also ordered an O2 SIM that i can juts pre-load (for testing purposes) that charges data usage at 1p/MB, which might also not be a bad long term option especially if I'm not using anywhere close to 1GB or 2GB a month. I also hit with the O2 sim, you can pre-load £10 credit and it lasts for 6 months I think, which would make it reasonably cost effective as long as you aren't using 2GB/month (which would come in at £20 a month
Oh, and my ICTP version is 18c
M.