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Car didn't start - possible battery/charging issue

15K views 30 replies 7 participants last post by  June16 
#1 ·
So, I was hoping to be typing a fluffy love letter style post regarding my introduction to my new MY19 25t FPace, however the honeymoon is truly over with a double thump.

So, only had the car two weeks, covered just 250miles. Decided to go for a drive Saturday, stopped for petrol, got back in car and it wouldn't start. Foot on brake press engine start, dashboard lights and needle sweeps but no ignition and no engine revs.
This is repeated a few times, I'm thinking what am I doing wrong. But after a few attempts start to get autobraking and low battery messages. But car is not budging, and I'm sat at a pretrol pump with no way to move the car.

Jaguar assist were downright unhelpful, initial job estimate of 2-4hrs was rejected and then was referred to AA, who thankfully came out in 30mins, and basically had to jump start the car from boot battery terminals after confirming unstable voltage readings. After 30mins of testing and attempted charging, he reckons could be fault battery or charging system.

After 2hours ordeal, drove the car home as too late to get to dealers, and got the car into garage today, but car barely turned over after an overnight after the AA man had said the battery was sitting with 70 charge. There is something definitely wrong with the battery in that it's not holding charge, or the car or charge management system is draining it.

Next kick in the preverbials came today (sunday) at the dealers when Jaguar Assist would not provide a courtesy car because the AA engineer reported it as a faulty battery - no I'm not kidding - if your FPace has a faulty battery you will not be entitled to onward mobility cover, no supervisors to talk to no one else with common sense, and no car available from the dealership ... simply unbelievably poor and unhelpful service from JA.

It was a horrible breakdown experience to start with, but now infuriating after the JA treatment. But now extremely concerned that my FPace is possibly going to be unreliable if this can't be sorted and is certainly not "fit for purpose".

I've attached phone pics of car error messages in case anyone else sees or has seen them before.

I've read the horror stories same as everyone else on here, but thinking surely that cannot be, however as I found out for myself, sometimes the truth is simply incredulous...

The car is at the dealers and will update on outcome...
 

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#2 ·
Hi
I had exactly the same error plus all the various Xmas tree lights about AEB , hold key next to steering wheel .etc

Mine happened overnight , called Jaguar Assist, was offered AA and I refused them , I got Jaguar assist 3 hours later .
The battery was down to 4.3 volts , same issue .

But I knew to get Jaguar Assist as they carry spare batteries, so if it was faulty I'd get it fixed there and then.

So there is either some faulty batteries about , or there is a drain in the car at random times .
There was no drain when mine was tested.

Mine is 25t too.

Surprised AA jump started from boot , there are terminals under the bonnect to jump start it, but maybe he wanted to check the battery at the same time.? Mine was jump started under the bonnet.

Let me know if they find anything , my battery has been fine since change.
 
#3 ·
OMG that is quite simply a terrible experience for you! Can't believe Jag Assist left you basically high n dry, what a poor and completely inept attitude.

As for the root cause of the problem, something must be constantly draining the car's system. Has to be an electrical connection fault somewhere or a duff battery. Only other thought, and really snatching at straws here 'cos I can't see how this could possibly be caused by this, but presume you've not left anything plugged in to any USB ports which could be a constant drain on power . . phone, iPod, dashcam, etc?

Hope you get it successfully sorted and I would hope some form of compensation for hassle and inconvenience would be in order too. Let us know.
 
#4 ·
June16 said:
Hi
I had exactly the same error plus all the various Xmas tree lights about AEB , hold key next to steering wheel .etc

Mine happened overnight , called Jaguar Assist, was offered AA and I refused them , I got Jaguar assist 3 hours later .
The battery was down to 4.3 volts , same issue .

But I knew to get Jaguar Assist as they carry spare batteries, so if it was faulty I'd get it fixed there and then.

So there is either some faulty batteries about , or there is a drain in the car at random times .
There was no drain when mine was tested.

Mine is 25t too.

Surprised AA jump started from boot , there are terminals under the bonnect to jump start it, but maybe he wanted to check the battery at the same time.? Mine was jump started under the bonnet.

Let me know if they find anything , my battery has been fine since change.
Im glad you got yours sorted, good to know re JA replacing battery on the spot, but had the mrs with me so no way I was going to wait 2-4hrs on a saturday night.

Mobile Batt pack connected to front terminals, and van connected to rear, quite a setup!

Good to know it could be as simple as batt replacement and yours being the 25t too.
 
#5 ·
catwoman said:
OMG that is quite simply a terrible experience for you! Can't believe Jag Assist left you basically high n dry, what a poor and completely inept attitude.

As for the root cause of the problem, something must be constantly draining the car's system. Has to be an electrical connection fault somewhere or a duff battery. Only other thought, and really snatching at straws here 'cos I can't see how this could possibly be caused by this, but presume you've not left anything plugged in to any USB ports which could be a constant drain on power . . phone, iPod, dashcam, etc?

Hope you get it successfully sorted and I would hope some form of compensation for hassle and inconvenience would be in order too. Let us know.
Re root cause, definitely nothing connected into the ports and also very careful about leaving stuff on, As I also wait for all night lights to go off before leaving it. It doesnt have keyless so thats less stuff to drain.
I havent even got the remote incontrol configured yet.

Will update
 
#6 ·
Nothing connected to mine either.

Jag assist was a very nice chap that checked for drain, the checked charge rate which was over 130Amps , but the battery voltage still did not rise fast enough or hold a stable value after 30 minutes of engine running .
So he fitted a new one, told me lucky it was warranty as they cost over £700.

He also explained the new type batteries we have hate the heat as much as the cold, and unlike older lead acid batteries they either work or die , they don't tend to deteriorate over time as old technology batteries do. But they are more reliable .....at that point I did laugh.

He also said when you get into the car it draws 20 amps straight away so best to get in start it and then fiddle with sat navs, radios, iPhones , remove steering locks, sunshades etc. every little helps.

Mine died at home so it was easier to just wait for Jag Assist, I did get the impression that they wanted me to accept the AA though whilst I was on the phone. If Id been stuck in the middle of nowhere I guess AA might have been my option too.

Hope it's just a new battery like mine, then you can fall in love with it once again.👌
 
#7 ·
Sounds like your guy did pretty much what the AA man did except for replace the battery.

If I was at home I may have waited for the JA man. But didnt fancy waiting at a petrol station with the missus for 4 hrs.

Will wait and see how Jaguar deals with this...
 
#8 ·
You folk are lucky! JLR Assist do not operate north of Perth. For us folk that live in the "remote north" its AA or nothing! This may be useful for others to know when they are heading this way for holidays on the likes of NC500.

Regards,

Jock
 
#9 ·
JOCK55 said:
You folk are lucky! JLR Assist do not operate north of Perth. For us folk that live in the "remote north" its AA or nothing! This may be useful for others to know when they are heading this way for holidays on the likes of NC500.

Regards,

Jock
Yes I had heard of this before. Seems crazy with the amount of Jaguar and particularly Landrover owners north of Perth.

It makes me wonder why they can advertise that jaguar assist is available under warranty .
Surely that is false advertising , as they say the following on their web site :
"
OUR FOUR-HOUR GUARANTEE
A Jaguar-trained technician can usually solve the problem at the roadside. If not, we'll take your car to a Jaguar Authorised Retailer. If your car still can't be repaired within the next four hours, we organise and pay for your onward travel. And if you're more than 50 miles from home, we'll pay for your hotel accommodation.*
"
The AA are certainly not Jaguar trained technicians , they are good but remain a jack of all trades and not specialists.

Jaguar /Landrover assist can and have completed on the spot software updates on vehicles that have broken down and require it.
They arrive in a a grey customer Services van not an AA van

Note:
(Under extended warranty this changes to AA)

The conditions of jaguar Assist are in the warranty handbook , must dig that out and have a read.
 
#10 ·
Blucat said:
June16 said:
Hi
I had exactly the same error plus all the various Xmas tree lights about AEB , hold key next to steering wheel .etc

Mine happened overnight , called Jaguar Assist, was offered AA and I refused them , I got Jaguar assist 3 hours later .
The battery was down to 4.3 volts , same issue .

But I knew to get Jaguar Assist as they carry spare batteries, so if it was faulty I'd get it fixed there and then.

So there is either some faulty batteries about , or there is a drain in the car at random times .
There was no drain when mine was tested.

Mine is 25t too.

Surprised AA jump started from boot , there are terminals under the bonnect to jump start it, but maybe he wanted to check the battery at the same time.? Mine was jump started under the bonnet.

Let me know if they find anything , my battery has been fine since change.
Im glad you got yours sorted, good to know re JA replacing battery on the spot, but had the mrs with me so no way I was going to wait 2-4hrs on a saturday night.

Mobile Batt pack connected to front terminals, and van connected to rear, quite a setup!

Good to know it could be as simple as batt replacement and yours being the 25t too.
Just to advise , once the battery was replaced the technician did a full reset on all windows and the folding door mirrors. He said that's the only settings to be done after battery change.
Just thought I"d mention this as you dealer may forget :roll:

Once the power supply is restored, reset the windows as follows:

Close the window fully.
Release the switch, then lift it to the close position. Hold for 2 seconds.
Release the switch.
Repeat the lift and release procedure twice more.
Test the window for correct manual and automatic switch operation.
Repeat the procedure on each window.
 
#11 ·
My battery was changed and no problem since, luckily I was at home when it failed and Jaguar Assist was quick.
I am surprised that it costs £700 to replace, it looked exactly like a normal L/A battery, I must check the codes on the battery.
 
#12 ·
Deltasierra said:
My battery was changed and no problem since, luckily I was at home when it failed and Jaguar Assist was quick.
I am surprised that it costs £700 to replace, it looked exactly like a normal L/A battery, I must check the codes on the battery.
It is in fact a sealed AGM battery, a premium brand replacement can be bought for £200 or less with 5 yr warranty. That sounds much more sensible.
 
#13 ·
Quick update, and this worries me a lot...

The service representative have advised that they have resolved the issue, that due to a 'loose earth' connection the battery was not charging as it should. They explained that they have fully charged the battery and that they have thoroughly tested the systems but the battery was not fault....
 
#14 ·
Blucat,

That does sound feasible and hopefully the battery wasn't discharged too far that it suffered any permanent damage.

On telecomms systems that I have designed and worked on the batteries are protected by a low voltage disconnect system to prevent excessive discharge damage when the charging system fails, I don't know if cars have similar protection built in.
 
#15 ·
Deltasierra said:
Deltasierra said:
My battery was changed and no problem since, luckily I was at home when it failed and Jaguar Assist was quick.
I am surprised that it costs £700 to replace, it looked exactly like a normal L/A battery, I must check the codes on the battery.
It is in fact a sealed AGM battery, a premium brand replacement can be bought for £200 or less with 5 yr warranty. That sounds much more sensible.
Sounds like JlR standard mark up then.
 
#16 ·
Jim said:
Blucat,

That does sound feasible and hopefully the battery wasn't discharged too far that it suffered any permanent damage.

On telecomms systems that I have designed and worked on the batteries are protected by a low voltage disconnect system to prevent excessive discharge damage when the charging system fails, I don't know if cars have similar protection built in.
Hmmm, this 'loose earth' seems to turn up on the XE forum posts... if that's all it is, just fingers crossed is not a faulty charge management system
 
#17 ·
Blucat said:
Jim said:
Blucat,

That does sound feasible and hopefully the battery wasn't discharged too far that it suffered any permanent damage.

On telecomms systems that I have designed and worked on the batteries are protected by a low voltage disconnect system to prevent excessive discharge damage when the charging system fails, I don't know if cars have similar protection built in.
Hmmm, this 'loose earth' seems to turn up on the XE forum posts... if that's all it is, just fingers crossed is not a faulty charge management system
Did they say which earth connection it was?
 
#18 ·
June16 said:
Blucat said:
Jim said:
Blucat,

That does sound feasible and hopefully the battery wasn't discharged too far that it suffered any permanent damage.

On telecomms systems that I have designed and worked on the batteries are protected by a low voltage disconnect system to prevent excessive discharge damage when the charging system fails, I don't know if cars have similar protection built in.
Hmmm, this 'loose earth' seems to turn up on the XE forum posts... if that's all it is, just fingers crossed is not a faulty charge management system
Did they say which earth connection it was?
No, but I pick up the car tomorrow, so will request a description of all work as carried out.
 
#21 ·
In Bluecats case its probably the charging system or a loose connection causing the fault a hot car should start easily even with a dodgy battery . However my battery change was in similar circumstances and the fault did not recur, my guess is that the complex charging system had a glitch and disconnecting the battery reset the system.
Blue cats AA man jump started the car without disconnecting and the fault did repeat.

Recent cars have much lower rates of failure, there are now few issues on this forum compared with 18 months ago. It is clear that quality of components and assembly initially was very poor, compounded by poor dealer training resulted in a great many dissatisfied owners. It's such a shame because the FPace is an excellent car - if you have a good one!.
 
#22 ·
Deltasierra said:
In Bluecats case its probably the charging system or a loose connection causing the fault a hot car should start easily even with a dodgy battery . However my battery change was in similar circumstances and the fault did not recur, my guess is that the complex charging system had a glitch and disconnecting the battery reset the system.
Blue cats AA man jump started the car without disconnecting and the fault did repeat.

Recent cars have much lower rates of failure, there are now few issues on this forum compared with 18 months ago. It is clear that quality of components and assembly initially was very poor, compounded by poor dealer training resulted in a great many dissatisfied owners. It's such a shame because the FPace is an excellent car - if you have a good one!.
Very sad indeed to see a brand new owner with issues after 250 miles. The good news is that there do not seem to be that many people with recent vehicles on here complaining about the issues that were being raised in 2017 and earlier. My car has been excellent so far - 3,750 on the clock and 4 months of trouble free motoring and a big grin. The only glitches are the phone based apps which never work (Android Auto/Apple Carplay please), the remote start app which is as good as useless and which constantly logs me out for a few days at a time and won't recognise me and the ICTP which is clunky at times. None of this takes the shine off the driving experience which is excellent but it would be so much better if it all worked...

Hope your issues are resolved rapidly Bluecat and you can get back to driving the long way home :lol:
 
#23 ·
June16 said:
Blucat said:
Jim said:
Blucat,

That does sound feasible and hopefully the battery wasn't discharged too far that it suffered any permanent damage.

On telecomms systems that I have designed and worked on the batteries are protected by a low voltage disconnect system to prevent excessive discharge damage when the charging system fails, I don't know if cars have similar protection built in.
Hmmm, this 'loose earth' seems to turn up on the XE forum posts... if that's all it is, just fingers crossed is not a faulty charge management system
Did they say which earth connection it was?
Loose earth from engine to chassis. Still not sure how that would cause a battery drain issue...
 
#24 ·
Blucat said:
June16 said:
Blucat said:
Hmmm, this 'loose earth' seems to turn up on the XE forum posts... if that's all it is, just fingers crossed is not a faulty charge management system
Did they say which earth connection it was?
Loose earth from engine to chassis. Still not sure how that would cause a battery drain issue...
Thanks Blucat, I'll arrange for mine to be checked to be on the safe side as this has cropped up on a few others with the same dead battery issue.. I don't want this to happen again especially when I'm out and about.

EDIT
Booked on for earliest appointment with master tech for diagnostics on 27th September.
 
#25 ·
I also wonder if the system management shutdown also meant that the jaguar assist help button next to the mirror was then disabled/ineffective
 
#26 ·
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