So, I was hoping to be typing a fluffy love letter style post regarding my introduction to my new MY19 25t FPace, however the honeymoon is truly over with a double thump.
So, only had the car two weeks, covered just 250miles. Decided to go for a drive Saturday, stopped for petrol, got back in car and it wouldn't start. Foot on brake press engine start, dashboard lights and needle sweeps but no ignition and no engine revs.
This is repeated a few times, I'm thinking what am I doing wrong. But after a few attempts start to get autobraking and low battery messages. But car is not budging, and I'm sat at a pretrol pump with no way to move the car.
Jaguar assist were downright unhelpful, initial job estimate of 2-4hrs was rejected and then was referred to AA, who thankfully came out in 30mins, and basically had to jump start the car from boot battery terminals after confirming unstable voltage readings. After 30mins of testing and attempted charging, he reckons could be fault battery or charging system.
After 2hours ordeal, drove the car home as too late to get to dealers, and got the car into garage today, but car barely turned over after an overnight after the AA man had said the battery was sitting with 70 charge. There is something definitely wrong with the battery in that it's not holding charge, or the car or charge management system is draining it.
Next kick in the preverbials came today (sunday) at the dealers when Jaguar Assist would not provide a courtesy car because the AA engineer reported it as a faulty battery - no I'm not kidding - if your FPace has a faulty battery you will not be entitled to onward mobility cover, no supervisors to talk to no one else with common sense, and no car available from the dealership ... simply unbelievably poor and unhelpful service from JA.
It was a horrible breakdown experience to start with, but now infuriating after the JA treatment. But now extremely concerned that my FPace is possibly going to be unreliable if this can't be sorted and is certainly not "fit for purpose".
I've attached phone pics of car error messages in case anyone else sees or has seen them before.
I've read the horror stories same as everyone else on here, but thinking surely that cannot be, however as I found out for myself, sometimes the truth is simply incredulous...
The car is at the dealers and will update on outcome...
So, only had the car two weeks, covered just 250miles. Decided to go for a drive Saturday, stopped for petrol, got back in car and it wouldn't start. Foot on brake press engine start, dashboard lights and needle sweeps but no ignition and no engine revs.
This is repeated a few times, I'm thinking what am I doing wrong. But after a few attempts start to get autobraking and low battery messages. But car is not budging, and I'm sat at a pretrol pump with no way to move the car.
Jaguar assist were downright unhelpful, initial job estimate of 2-4hrs was rejected and then was referred to AA, who thankfully came out in 30mins, and basically had to jump start the car from boot battery terminals after confirming unstable voltage readings. After 30mins of testing and attempted charging, he reckons could be fault battery or charging system.
After 2hours ordeal, drove the car home as too late to get to dealers, and got the car into garage today, but car barely turned over after an overnight after the AA man had said the battery was sitting with 70 charge. There is something definitely wrong with the battery in that it's not holding charge, or the car or charge management system is draining it.
Next kick in the preverbials came today (sunday) at the dealers when Jaguar Assist would not provide a courtesy car because the AA engineer reported it as a faulty battery - no I'm not kidding - if your FPace has a faulty battery you will not be entitled to onward mobility cover, no supervisors to talk to no one else with common sense, and no car available from the dealership ... simply unbelievably poor and unhelpful service from JA.
It was a horrible breakdown experience to start with, but now infuriating after the JA treatment. But now extremely concerned that my FPace is possibly going to be unreliable if this can't be sorted and is certainly not "fit for purpose".
I've attached phone pics of car error messages in case anyone else sees or has seen them before.
I've read the horror stories same as everyone else on here, but thinking surely that cannot be, however as I found out for myself, sometimes the truth is simply incredulous...
The car is at the dealers and will update on outcome...